DO NOT GO TO Dr. Thuc Ba Tu! STAY AWAY! This place has got to be costing people their lives and making them more sick then they are!
My senior mother has been though the ringer with these people.
First off: THEY DONT USE COMPUTERS! Therefore, they never know what’s going on.
They never know when their appointments are, they never know when referrals have been approved, they didn’t even know my mom had SURGERY TWO DAYS PRIOR and called her to have her go get ANOTHER X-ray that she ALREADY GOT for her surgery SHE ALREADY HAD.
The receptionist has no clue what’s she’s doing. They have PILES of paperwork because the don’t file anything.
Secondly: They are straight RUDE. Whenever my mom calls to ask a question the lady is extremely rude and doesn’t ever answer the questions. She has no customer service etiquette.
When dealing with people who are living with or who possibly be living with life altering situations you need to have some sort of compassion.
The lady literally yelled at my mom for asking when her referral was going to be ready cause she was having surgery in ONE DAY.
DO NOT GO HERE. I’m warning everyone. Hopefully my mom will have a new doctor as of today cause this has been straight hell.
They need to be shit down. The office is dirty and they are the worst.