It pains me to leave this review as my family and I have been coming Dr. Theresa Thanh Nguyen’office for years.
This morning I was in the ER and was told that I need to go see a specialist.
In order to visit the specialist I have to receive an authorization from my insurance that can only be requested by my primary physician.
I never bother coming in without an appointment because for walk ins you typically will have to wait nearly an hour or more even if you come at 8am.. aka I’d rather call an ambulance for a cold before even considering coming in because I’m sure I will be saved, grow old, and die before landing an appointment here in a timely manner.
A health coordinator at Garden Grove hospital somehow miraculously able to get me an appointment same day an hour after I left the hospital.
Unfortunately I had to return to work and was unable to come in for the appointment.
I called back and was stunted at how unwilling the receptionist was to let me see my doctor for the authorization.
I know they always double book and don’t understand how today they were able to accommodate same day one hour advanced appointment but can not accommodate the same for tmr… I was told to come in for a walk in but explained that I have a full time job and cannot afford to sit and wait indefinitely.
It’s a shame that service is the reason why good doctors lose patients.