BEWARE if you are researching for a new doctor office!
DO NOT TRUST this doctor office because they take NO RESPONSIBILITY to what they say!
I scheduled our annual physical exam at Susan Debin’s office.
The physician assistant, Bre, suggested blood test and said it’s covered by insurance and next visit is all covered by insurance.
I was so relief at first and I even told Bre about my husband’s experience with UCI medical center that they billed us for picked up the lab report and visited the doctor for 5 mins.
She was surprised and told us a similar experience with her home contractor.
After the lab took my blood, I went to the front desk and checked with the office if there will be any charges or co-pay for our next visit.
They said no copay and no charges, it’s 100% covered by my insurance.
To our surprise, after the next appointment, I got lab review fee explanation for almost $100 in the mail.
They tell you they won’t bill you for lab test but for me it was $100 for me talking with a physician assistant for 15mins!
I called the lab and Shawn told me they take care of the lab work charges even insurance do not cover it.
No one ever mentioned about separate charges on picking up and reviewing the lab test. No one ever give me an estimate when I ask.
And oh, I scheduled lab review and well women exam visit together but then when I came in, they didn’t do the well woman exam in that same visit.
They have to separate your well woman exam and you lab review so they can charge you once for lab review and then charge your well woman exam to your insurance.
I think they can’t just say whatever they want to get you to the office visit because you are ultimately responsibly for your bill regardless of what they say to you.
They take no responsibility of what they say and even deny telling me their misleading information.
Our insurance cut them a check with our HSA account because we had the auto-pay.
I felt like we have been robbed! I found out from the billing department that the office hired a bunch new girls and maybe that’s what they seem so inexperience.
I contacted Wendy, their manager, and she didn’t reverse or reduce our charges.
Saying it was because they have a contract with the insurance about pricing and my deductible hasn’t met yet.
They don’t do what is right for their patient.
DO NOT TRUST whatever they say to you because they don’t back up to what they say to you. Do not recommend!