When we first had our interview with Dr Robert Langston, we were very impressed by how calm and collected he was.
Dr Robert H Langston answered all questions from future parents, even the most challenging and personal ones.
He gave us a tour of the office and we liked all the fancy material and flat computer screens. He then gave us a welcome package with free formula samples.
A few weeks later our baby was born and we were the happiest parents.
On the 3rd day (Friday) before checking out from the hospital, Dr. Langston told me that all the tests are good and that, I quote: “the risk for jaundice is unlikely”.
Saturday morning we noticed that our baby was turning yellow and immediately called the number provided by our pediatrician.
After the rather long process of giving the nurse all the information needed and describing the symptoms we see, we were told that “our baby was probably fine” after checking his mouth for dryness and other tests assessed over the phone…
We understand that new parents are sometimes over anxious and that the hospitals want to avoid overcrowded emergency rooms.
When it comes to serious matters like jaundice, nurses and doctors should take no chances and tell the parents to bring their babies right away on the 4th day (as highly recommended by the American Academy of Pediatrics!)
We decided to ignore the nurse’s feedback and rushed to the hospital only to find a very high level of bilirubin. We were sent directly to the NICU.
Two days later, thanks to the very competitive team at the NICU, our baby was back to normal except for the hearing test that failed for one ear!!!
We had to wait for a few more weeks and many more tests to find out that our baby was fine and the hearing test passed for both ears!
So why give one star to Dr. Langston when it is the nurse that didn’t tell us to rush to the hospital?
Because Dr. Langston did not schedule and appointment on the 4th day like the American Academy of Pediatrics recommends.
Because Dr. Langston told us that he “was very surprised how high the bilirubin got and that maybe it is because of our ethnicity (something he knew in advance and could therefore have taken into consideration).
Because Dr. Langston gave us sample formula that was 4 months expired.
Because when we asked him if the nurse had called him on Saturday to tell him about our baby his answer was : “I wasn’t here, I’m not sure, I might have been out of range”.
We asked Dr. Langston if, regardless of what happened, our baby is OK now. He replied that “we’ll have to wait and see the next 2 years and monitor his development…”
Talking about going from the happiest day of our life to our worse nightmare in a couple of days!!!
Dr. Langston was negligent and I leave it there…
We changed our pediatrician after a few weeks and are very happy now.
We asked around and did a lot of research and everyone is anonymous: gross negligence!
We’re back to normal with our healthy baby and are very thankful that we followed our instinct and saved our baby.
The 24h nursing service has since changed its procedure and now addresses any calls regarding jaundice concerns with extreme caution.
We’re glad our experience may help others.