My first 10am appointment that I had scheduled for a month prior was cancelled the NIGHT before (7pm) due to “system errors” even though the system emailed me that same day reminding me of my appointment.
That is less than a 15 hour cancellation notice. This practice seems to think its okay to call patients at 7:00pm to cancel their appointment, but they don’t let you call them back to reschedule because its “outside of business hours”.
New patients are clearly not a priority. I understand mistakes happen and the staff may provide great medical care, but the overall lack of professionalism deters me from ever considering this practice.
I was excited to receive LGBT focused care, but will look elsewhere. If you’re looking for a new practice, I would suggest you do the same.