I have just hung up from calling Dr. Kjersti Kirkeby’s office. in 30 years living in S.F. and seeing medical professionals here, I have never had a conversation like I just had.
I don’t know if Dr. Kirkeby is trying to ruin her practice or just has no idea what her receptionist is saying — but it was unbelievable.
I called because I have hypothyroidism, I have just received my blood tests back giving me the stats, and my internist for the last 20+ years, who is at CPMC on Calif.
Suggested that I make an appointment with an endocrinologist – -and Dr. Kirkeby was one of the names he gave me.
She is young and is accepting new patients. So — I phoned the office and asked to make an appointment.
I was told no, I cannot make an appointment, until I fax my medical records for “review.”
I said the name of the doctor who had referred me — couldn’t he send the records? No. Well — maybe.
But Dr. Kirkeby is on vacaction until early August. Okay, so can we make an appt? No — because I’d have to send insurance info and other info, too.
I said I had just been on the phone yesterday with the office of a doctor who is rgarded as one of the best in the country — and nothing like this was asked of me.
Well, that’s the procedure. I said surely, if the first available appt is in August, I can make an appt now and then send the info later — we KNOW that I have hypothyroidism, I have the blood tests to prove it and so does my doctor — I KNOW I need to see an endocrinologist, not some other type of doctor.
I don’t see why we can’t just make an appt? Well…her first opening is in September anyway.
I thought you said August..? Well, no, I’m looking. Nothing till Septemer.
Okay — then we have plenty of time to review the records, no problem, let’s make the appointment.
WEll — no, that’s just not how we do it, becaue if we made the appointment and then she reviewed your records we’d have to cancel it and… I finally just said “look, I was quite interested in seeing Dr. Kirkeby, but I have NEVER had a conversation like this with a doctor’s office in my entire life — I will make an appointment with someone else, thank you.”
I am HOPING that, if that is, indeed, Dr. Kirkeby’s office policy, she rethinks it — and that if it isn’t, at the very least, she will hire a receptionist who is good at something other than throwing prospective patients face-first into a cold stone wall!