Dr. Jeffrey Kwan
Make An Appointment
I had called in several weeks ago and talked to the receptionist about making an appointment for a screening colonoscopy.
I was told I needed to see the doctor first but then the colonoscopy would be one the following week.
I was called the day before and probably got called at least 8 times!
They wanted to change my appointment-so agreed-and asked for the date of procedure-they now said did not know-lots of emergencies, etc….but show up anyway…so went-hit lots of traffic due to them re-scheduling me late in the day…asked to make sure of coverage-and also that wanted the procedure done before the first.
The gal I was dealing with was less than honest-and could not verify my insurance and seemed to just want to get me in the door-and ignore my concerns.
They then fold me would not happen since doctor was taking the holiday off! Hello!
That could have been told to me when I called in weeks ago-and I would have now had the procedure done-while I have time off!
I feel very sorry for this poor doctor-probably a great guy-but poor office help.
They wasted my day and were less than honest with me.
I’m going to find another doctor-who can keep their agreements.
