I wish there is an option to give zero star to Dr. James Soong. He is very uncaring and cold hearted Doctor.
I was horrified by his treatment and his unprecedented lack of professionalism!
I am a new patient of his that have been struggling with MS for many years.
I have been seen at UCSF for my MS for many years. But when I got a new insurance through my work with Hill Phys San Francisco Inc, my new primary Doctor referred me to this neurologist, Dr. Soong who has an office at the same building, to follow up about the status of my disease.
I made a new patient appointment round a month and half ago.
When I saw him the first time, he started asking me questions and rushing me when I was answering his questions.
I was in disbelieve but I thought maybe he was in hurry. So I told him that I was having a very concerning old and new symptoms and that I needed to see what’s the status of my MS. He said: “I can not prescribe an MRI until I see your whole medical file.” He asked me to sign for him a release form to get my medical file from UCSF and he told me that they will call me in couple weeks when they receive it.
I waited for a round one month. When I didn’t hear from his office, I called back wondering why I have not received any call to schedule my second appointment. So, I scheduled it for this morning which is today.
Guess what happen? When he came out calling my name, I entered his office.
He started looking into my medical file, turning the pages very fast and he told me this: “I can not refer you to have an MRI.
I said why? I have MS and you told me that you will refere me when you get my medical file from UCSF.
He said to me: “Well, I can not refer you for an MRI. You refused to have a treatment anyway.
You don’t need it” He told me this without even checking me. He was sitting in his office across from me the whole time!
That’s it! The whole visit took a couple minutes! He talked to me with very arrogant, cold and uncaring way!
I was in chock and in disbelieve!!! I could not believe nor understand how a doctor who supposed to give you the best recommendation and care that is best for you, could treat his patient so horribly?
What Dr. James was referring to is that I didn’t want in the past to shoot my self with some medication that may slow down the disease by 30 percent!
And this depends on the patient because it doesn’t work for everyone!
There is no cure for MS. I have a phobia of shuts and I could never shoot myself in the stomach every morning!
But does this give a right to this doctor to refuse to refer me to have an MRI?? Does this give him a right to talk to me with very inhuman, insensitive and unprofessional way?!
I felt so hurt and chocked by his comments. He sounded like he was judging and punishing me for it!!
I am horrified and very disturbed by the behavior of Dr. James Soong!
Please do not go to this Horrible doctor! Find yourself a good and caring doctor that will give you the adequate time and care that you will need and deserve as a patient!
A sad patient:(