I called for an appointment to see Dr. Jacob Johnson due to vertigo I am experiencing.
Prior to seeing me, he’d want me to take a hearing test first following my appointment with Dr. Johnson.
However, I had to call his office to inform them that I am running late due to heavy traffic coming from the EastBay, and they said it’s fine.
So I finally arrived at the Dr’s office 20 minutes late, checked in and paid my copayment.
While I was filling out some medical forms the receptionist came and told me that they won’t be able to give me the hearing test and I need to reschedule my appointment on some other day, after spending 2 1/2 hours on the road.
My husband and I were so disappointed and told them that’s not acceptable, and we left the doctor’s office.
On our way out we realized that they just took the copayment without seeing me.
We had called and asked them a few times to reverse the charge but they just ignored us.
I am sorry but was not impressed with the customer service.