I guess its universal. It does not matter how good the doctor is. If s/he employs staff members who are unprofessional, rude, and unhelpful, in the long run, the doctor is gonna be a big thumb down.
Dr. Grace Yu is a case in point. I called her front desk trying to schedule an appointment.
She sounded rude and extremely impatient and put me on hold for a long time and then told me that Grace Yu is not accepting new patients.
The whole thing is fine as I have the most desirable insurance plan.
And I am not too worried about not to be seen by other doctors.
Its just that if they would be a little smarter as to tape that and play that while putting us on hold.
I thought doctors are supposed to be smarter….. So backward, really stupid.