Very poor communication and rude staff. I called last week to ask if Dr. Gina Nguyen could perform a physical for a new patient who would be paying with cash.
I was put on hold while the receptionist went to find the answer to my question.
She returned and said, “Yes, please come in as a walk-in anytime during the week.”
I responded, “Wouldn’t it be better to make an appointment?” “No, just come in on the day you want your physical,” the receptionist answered.
Well, today I brought my friend for her physical and the office staff looked at us like we were crazy.
Then the front desk person said to sign in and the doctor would see her in 2 hours.
After 2 hours went by, my friend was seen by rude staff that seemed very annoyed.
The doctor entered and then lectured her about how they don’t do physicals and she needed to make an appointment.
My poor, sweet, friend who is here from another country didn’t know what to say.
She knows nothing about our American medical system and that is why I called to check before I dropped her off.
I don’t know how Dr. Nguyen has such high ratings. I would never recommend anyone visit this doctor.
The entire staff, from front desk to doctor, were rude and unwelcoming.