First of all, I rarely write online reviews, but after my experience, I felt it was warranted.
I waited almost an hour to see the Dr., for a scheduled appt., and Dr. Diana Fink spent about 15 minutes with me.
I was in need of a new physician, because I had relocated to the area. I looked up physicians on my insurance company’s website.
Chose Dr. Fink because of her credentials. I told the girl on the phone when I called to make an appointment for my initial physical that I would be a new patient.
She spent 15 minutes questioning my insurance to see if it was accepted at their office.
I kept telling her that I had already verified this with my insurance company.
A couple of days before my appt. the office called to remind me of my appt. and to tell me to arrive 30 minutes early to fill out paper work.
When I arrived it took me 2 minutes to fill out the forms that were only for billing purposes.
They never gave me the standard forms you fill out when you are a new patient that have questions regarding your medical history.
I wished I had read the review that stated, If you are looking for a regular doctor, you must consider that this is a clinic setup like an emergency drop-in medical office.
I found it to be like an immediate care center.
When the medical assistant took me to the room that looked like an emergency room with only a curtain, she asked me why I was there.
I told her I was here for my first visit as a new patient. I also told her about my on going wheezing since a work related exposure.
I was never asked to put on a gown, which I found odd since I was there for my new patient physical.
The assistant took my temp, blood pressure and heart rate, but not my oxygen level and neither did Dr. Fink when she came in.
When Dr Fink came In the total focus was on my ongoing wheezing, which was mild this day, refill prescriptions and not on a new patient physical/ lab work, etc.
That you expect when you are first seeing a new physician. The visit last about 15 minutes.
Dr. Fink asked me very few questions, listened to my lungs/heart under my top and that was the total of my physical.
When I questioned this, Dr Fink informed me that I would have to make an appt. for a new patent physical that this was just to address my medical issues this time.
When I told her that I had set the appt. up as a new patient for a new patient exam she continued to state that I would have to make another appt. to do this.
Unbelievable waste of time. I could have gone to an Urgent Care Center I have used before, which is 10 minutes from my house instead of driving into San Jose if I was looking for an immediate care center…..and gotten better care, If you are looking for a primary care physician, I would look else where.