Dr. Derek Olson
Extremely Disappointed
This rating isn’t only focused on Dr. Derek R Olson, but more on his entire system.
I had a change in insurance and I updated their team, but they still billed my old system.
Later I got a letter in the mail stating that I owed the full amount.
I tried calling the office, but the number on the bill and threatening letter had been cut off.
I tried going to the overall Resurrection Healthcare Site, but they didn’t have me in their system at all.
After a couple more threatening letters with the disconnected phone number from Dr Olson’s office I was finally able to get a hold of someone at the overall hospital who gave me the new number.
It turned out when I called that office the woman who I needed to talk to was on vacation.
A few days later I received a letter from a third party showing that they gave this info to a collection agency hurting my credit.
I tried calling the new number that I was given today and finally was able to get a hold of the correct person so they could correct their systems.
There was no explanation on why the number on the bills were all disconnected, but I hope things are finally settled.
In summary, I know that I’m never going back there.
another time before that, when we got there, they ignored us.
I’ve been seeing Dr. Olson for a couple of years, I felt very comfortable with him, and he’s a great doctor. He listens and has all the time for me as a patient.
I am hard of hearing, but unfortunately, every time my mother called his office, receptionists were very disrespectful to her. They told her she had a very heavy accent and that they didn’t understand her in a disrespectful way. My mother is a very good english speaking person.
HORRIBLE
Here is the thing, I love Dr. Olson but the people that you actually have to talk to are HORRIBLE! I am a patient and I feel as though i’m bothering them any time I call and if I don’t call I don’t see the doctor. Dr. Olson PLEASE if you can talk to your staff or have them reviewed or do quality assurance that would be great!
However he moved
I thought I won the lottery having Dr. Olson and his pleasant staff within 2-3 blocks walking distance when they were in Andersonville. However he moved… the staff at Sheridan office makes me appreciate his old office staff even more.