Dr. Andrew Chao was a great doctor what ruined my experience with them was their poor customer service and billing issues.
I had a past due co pay and medical record release that my lawyer was sending a check for.
They received his check and it cleared and then they still tried to charge me the past due for medical records when they should of only of charged me for the co pay that day.
I told the front desk do not charge me for the past due only to charge me for the co pay that day but she charged my card for both anyways.
Sandy their accountant refused to look at the lawyers cleared check that he emailed me to show them.
She refused to refund me my money.They collected double and owe me or my lawyer the money.
If the front desk would of listened and charge me only for the co pay would of made things easier.
They take advantage of sick people and charge what they want.
They knew I had a lawyer sending money but they went behind my back and charged the card anyways.
I suggest only paying cash to them so they cant get double payments if you really like Dr. Chao I wont be wasting my time and energy with them anymore.