DH Stevens

Difficult company to work with DH Stevens.

Difficult company to work with. They came to my apartment 3 weeks ago and said I needed a new part for my faucet which they would order. Three weeks later, no call from them. Took me a couple of days to get a hold of someone who said I need a new faucet (he thinks), but the guy who handles that, or my unit is not in and “he does not know when he will be”, then he hangs up on me and when I call back he says he doesn’t have the time to speak to me, even though I paid $175 for the initial appointment and have been waiting…

Is DH Stevens a scam?
DH Stevens is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is DH Stevens legit?
First DH Stevens is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by DH Stevens’s consumers?
There is/are 25 review(s) posted about DH Stevens and it indicates that the severity of the scam is Extremely Low.
Where is DH Stevens located?
DH Stevens is located at 1351 Quincy St NW, Washington, DC 20011, USA. You can contact DH Stevens by dialing (202) 882-4500 or visit their website dhstevens.net before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by DH Stevens’s customers?
According to the report(s), US $200 was the total loss incurred by DH Stevens’s customers.

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25 reviews on DH Stevens

  1. Nik

    That's false advertisement.

    I wouldn’t say they are the best. Just called and they said they couldn’t have service to my house for another week. Do they think someone is suppose to stay in a house with a clogged toilet for a week? I’ll never call them back. 24Hr Emergency service my butt. That’s false advertisement.

  2. Samir

    Difficult company to work with.

    Difficult company to work with. They came to my apartment 3 weeks ago and said I needed a new part for my faucet which they would order. Three weeks later, no call from them.

    Took me a couple of days to get a hold of someone who said I need a new faucet (he thinks), but the guy who handles that, or my unit is not in and “he does not know when he will be”, then he hangs up on me and when I call back he says he doesn’t have the time to speak to me, even though I paid $175 for the initial appointment and have been waiting…

  3. Alex

    Stevens Plumbing & Heating came to find a leak downstairs my apartment.

    Stevens Plumbing & Heating came to find a leak downstairs my apartment. Finally They found leak in neighbors apartment. They also entered in my tenants apartment and found tenant was out of town. They make the bill for $960. for labor and said they found broken pipe behind the refrig.

    A professional Refrigerator Service tech came and found that some one has messed with the refrig pipe behind, even though there were no leaks in the pipes going from Refrig water inlet valve to the water shutoff valve in the kitchen cabinet, He also noticed that the Floor behind the refrig was very dry and there was no sign of any kind of fresh water or moisture !!!

    What a bunch of worthless, unknowledgable, unprofessional people take advantage of innocent people. They better be sure the BBB will be hearing from me about their horrible business.

  4. Rob R

    They are listed as 24/7 emergency service but they are not

    They are listed as 24/7 emergency service but they are not: I called their answering service three different times from 10pm until midnight to report a major bathroom leak and gave them my info but they never called back. I even gave give them the benefit of the doubt and called them twice the next day at 7am and 9am but they never returned my call.

    I won’t be doing business with them. Sadly, the reason I called them is because I wanted to support a local business in my neighborhood and they looked professional. I called “Len The Plumber” instead, they were polite and professional and will come out anytime and not charge extra.

  5. Raphael M

    Beware of racist technicians

    Was crossing the street one saturday afternoon using the cross walk with the light, and one of their drivers comes speeding onto the street from a left turn and almost runs my girlfriend and I over. He then proceeded to make bigoted remarks at us, as if it were our fault for cross the street using the cross walk and light.

  6. Tracy H

    I received a single text message but it did not state that anyone from any company would be stopping by my place.

    I received a text message from downstairs neighbor that a leak in their shower had happened and was anything happeneing in my unit. I was not in the bath at the time and had not been for several hours. the downstairs neighbor after stopping to have breakfast made a sudden decision to call for emergency service. I received a single text message but it did not state that anyone from any company would be stopping by my place.

  7. Hussy V

    Very Bad

    I only found that out three days later and so I called them and began to setup appointment. During the conversation I just mentioned that their employee sort of bullied his way into my home because of what was considered an emergency(which this was not),

    It must have been the owner who then suddenly refuses to believe me and says he knows his employee and that I am making up an out and out lie. No uniform was worn and I confirmed that with the neighbor above who also did not know they were coming in, no card no report at the end, and then the only reason the neighbor knew who the company was is he followed him outside to see the van.

  8. Mark W

    Very Sad

    The owner told me he would call me back after he thought about it, because he said it made him uncomfortable to come back to my place since I complained. Boo hoo, if this is what passes for customer service I will press my management company to find someone else.

    I am sorry bur if I wanted to waste this much time on a company for a lie then I have a small meaningless life. Dont use Stevens its clear they are out to gouge anyone they can and I am certain they will attempt to say the whole service call was my fault and I will have to pay for it.

  9. Stephen Bedlow

    Julio came promptly and did great job

    Julio from Stevens Plumbing provided me with excellent service one week ago. I called for an emergency plumber when the hot water supply pipe under my bathroom sink broke off completely and I was unable to shut off my main water valve. Julio came promptly and did great job. Thank you!

  10. Ariel Maher

    Average Good Service

    Had a small issue with our sprinkling system and called to ask how fast someone could come and inspect. Super happy with the service. A technician was out the very same day within a few hours and the problem was fixed.

  11. Mav Milward

    I have used them in emergency and regular work.

    if you are looking for “your” plumber, reliable, honest, capable and with great customer service, Stevens is the plumber for you! I have used them in emergency and regular work.

  12. Chassidy Stone

    It now works perfectly. Thanks guys.

    I had a small issue with my sprinkling system and called these guys to help me out. It only took them like thirty minutes and they were done. It now works perfectly. Thanks guys.

  13. Linda Stewart

    I will certainly call Steven's (Mike and Ed) again in the future if I need to.

    Mike C. and Ed are wonderful to work with as they are professionals who know what they are doing. My radiators were not working and after dealing with Mike and Ed my place is now heating up just right.

    I would highly recommend working with these two men. I will certainly call Steven’s (Mike and Ed) again in the future if I need to.

  14. David Hussy

    Make what decisions and by someone who is not even there

    Make what decisions and by someone who is not even there? Despite the stupid things he said he did not present me with a badge or even tell me he was with Stevens. I only found that out three days later and so I called them and began to setup appointment.

    During the conversation I just mentioned that their employee sort of bullied his way into my home because of what was considered an emergency(which this was not), It must have been the owner who then suddenly refuses to believe me and says he knows his employee and that I am making up an out and out lie.

    No uniform was worn and I confirmed that with the neighbor above who also did not know they were coming in, no card no report at the end, and then the only reason the neighbor knew who the company was is he followed him outside to see the van.

  15. Bobby Stewart

    Scammer

    for Stevens team. I got horrible situation with my bathroom in very early morning. I got Stevens Plumbing & Heating contact from my cousin. They come very fast with perfect service from very professional team. Especially, reasonable price.

  16. Connie Morgan

    I highly recommend and would use them again!

    From my first call to the time my technician Alex left, nothing but great service! Affordable, no-nonsense, and fixed the issues without trying to price gouge! I highly recommend and would use them again!

  17. Glenn Bailey

    I would recommend them to anyone in the District needing plumbing services.

    They did a great job replacing our galvanized pipes. They talked me through the process from the leak in the wall to the explanation of air in the pipes after the water is turned back on.

    They explained what they were doing and took time to make sure the job was done right. I would recommend them to anyone in the District needing plumbing services.

  18. Glenn Clark

    I would recommend them to anyone in the District needing plumbing services.

    They did a great job replacing our galvanized pipes. They talked me through the process from the leak in the wall to the explanation of air in the pipes after the water is turned back on.

    They explained what they were doing and took time to make sure the job was done right. I would recommend them to anyone in the District needing plumbing services.

  19. Chastity Rodriguez

    I will forever sing Stevens Plumbing and Heating Company's praises! Keep up the great work guys!

    Stevens is hands down the best plumbing and heating company in the DC metro area! Such friendly and professional plumbers who made my “messy” situation painless! I have heard such amazing things about this tight knit company and am so happy I decided to give them a call.

    Richard, the owner, is such a gem to speak to and is so knowledgeable about all things plumbing and heating! He really puts you at ease and explains things thoroughly and professionally.

    I remember them being on fox five news a few years back dealing with pipes freezing. I will forever sing Stevens Plumbing and Heating Company’s praises! Keep up the great work guys!

  20. Maurice Lewis

    As a property manager in the DMV area Stevens Plumbing is by far the best plumbing company around.

    As a property manager in the DMV area Stevens Plumbing is by far the best plumbing company around. I’ve worked with other companies in the past and none are as responsive, efficient, trustworthy, and polite as these guys. They are awesome!

  21. Andy Campbell

    When I moved to VA I needed a new hot water heater.

    When I moved to VA I needed a new hot water heater. Not only did Richard at Stevens Plumbing give us a excellent deal on the product, it was installed the next day, which was a Saturday. Highly recommend.

    Kind of surprised to see some negative reviews over a traffic incident. Does anyone really know what the person next to you is going through in their lives?
    When I want quality plumbing service, I know who to call. If I need a review on driving habits, I’ll look up a driving school..

  22. Spiridoula Parker

    I would like to say that Stevens Plumbing is top notch!

    I would like to say that Stevens Plumbing is top notch!! They have always come through for us whenever we have had a plumbing issue. I have personally used them for many many years and I would not ever consider calling any other plumbing company.

    They have time and time again bailed our family out of countless plumbing emergencies and issues. I have found their prices to be fare and reasonable and everyone I have ever dealt with at the company has always been courteous and helpful.

  23. Pedro Evans

    I was left with no water, but plenty of options

    These guys came in and saved the day. A completely inept clownshow from —–.Com (an online dispatch contractor service) had spent 8hrs utterly screwing things up on the project and then left not only with the project incomplete . . . but also with the water still shutoff and no ability to turn it back on. I was left with no water, but plenty of options: glad I went to DH Stevens!

    Mike and Ed immediately worked to get the situation solved and the project complete: deft assessment of the issue, candid price quotes, and quiet skillful professionals comprise their practice.

  24. Mav Robinson

    I have used them in emergency and regular work.

    If you are looking for “your” plumber, reliable, honest, capable and with great customer service, Stevens is the plumber for you! I have used them in emergency and regular work.

  25. Maha Clark

    I highly recommend him!

    Mike Carlson at Steven’s Plumbing is the best! He is professional, punctual, honest, very knowledgeable, and easy to work with. My shower was leaking into the neighbor’s apartment downstairs, and he came and looked at it and figured out what was needed (free assessment). From beginning to end, he made sure the job was done well. I highly recommend him!

Reviews:25
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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