My mother in law went through Denali FCU Home Loans and they messed up the paperwork. I didn’t give it too much thought because everyone makes mistakes but the person buying my house from me has chosen to go through Denali and it has been one giant mess.
They tried to lay the blame for the delays on us by telling our buyer that we didn’t pay for the appraisal but we had paid for it 5 days prior and the inspection happened a few days after we paid.
So they lied to our buyer. Now, every week they say it will be next week to close then on that Friday they say no, it’s being delayed for another week with no explanation.
Lord knows what they are telling our buyer.
Its been TWO MONTHS and they still don’t have the paperwork ready and on top of that they will no longer take our realtors phone calls.
They have cost us over TWO THOUSAND dollars in extra expenses because they can’t seem to get the paperwork (or anything else) correct.
THERE IS NO FOLLOW THROUGH and they don’t care that it’s costing both their borrower (who is our buyer) and us thousands to wait around for them to get on the ball.
VERY disappointed. I will be making an official complaint to the CFPB.
As well as letting everyone I know not to do business with Denali.