I was impressed meeting these folks on the first visit. I had a sizeable tax return project to do.
I put in data for 6 weeks and then they postponed working on my personal returns of 7 years.
A few months later, I wanted to see what was done on the first return, I never saw anything but first got a bill for reviewing hours of approx 12 hours.
I did not hire them to do reviews, I hired them to do tax returns.
I never saw any of my tax returns, not even the first one, I received zero tax advice, strategy or requests to going over anything during a 3-4 month period.
I gave up, and ended the business relationship because they were too hands-off and do not work proactively with a client to complete tasks.