Colonial Federal Savings Bank

Very Poor Customer Service

Very poor customer service at Colonial Federal Savings Bank in Quincy.

I was told by someone who works there I could deposit my payroll check in the ATM because it scans the checks in.

When I found out this was not true it was too late.

My regular branch in Holbrook is great, but unfortunately they could not help me because the people in Quincy could care less.

This happened at 5:02 pm on Friday now my mortgage will be late.

Not to mention I am broke for the weekend. I am moving to a bank that has better hours.

This bank needs to get with the times or go by way of the dinosaurs.

I will miss my Holbrook friends. Because the fish rots from the head.

Is Colonial Federal Savings Bank a legit?

Colonial Federal Savings Bank is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 3 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Colonial Federal Savings Bank located?

Colonial Federal Savings Bank is headquarted at 15 Beach St Quincy, MA 02170. You can contact Colonial Federal Savings Bank by dialing (617) 471-0750 or visit their website colonialfed.com.

How much monetary loss is incurred by Colonial Federal Savings Bank’s customers?

According to Colonial Federal Savings Bank’s customers, a monetary loss of US $3256 has been reported. The severity of entire incident reports is high.

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3 Reviews on Colonial Federal Savings Bank

  1. Customer service

    At time of need this bank time and time again is awful. Customer service is the worst I have ever seen from a bank. I understand they have guidelines that protects them and customers. But it’s the way they talk to people like we are bothering them. I also didn’t have an account and went in and wanted to just change sixteen 20 dollar bills for four 100s and the denied me because I didn’t have an account. I went across the street and Santander bank exchanges it for me

    How can you be so rude during a time like this. Thank you Santander for helping me out. I’m also a Vet and the didn’t care. The sad part. It starts at the top. It’s management that teaches them how to act

  2. Excellent bank!

    Been a customer for decades for all my banking and finance needs. Always friendly, always helpful. Excellent bank!

  3. Great neighborhood institution.

    Awesome bank. Great people. I’ve been a customer for 20+ years and always found the staff to be extremely helpful and accommodating. They’ve assisted with multiple mortgages, refinances and car loans. Great neighborhood institution.

Reviews: 3
Reported Loss : 3256 $
Severity : High
Reported by : Anonymous
Views :