I’m 6 months pregnant and unable to move anything heavy, so I hired City Hound Professional Movers to help move furniture within my house (pub table from dining room to basement, old sectional from living room to outdoor deck area, a dresser from one bedroom to the bedroom next to it and a sectional from the master bedroom to the living room). No vehicle necessary. I appreciate that they answered the phone right away and were able to squeeze me in the same day. I was told they would be there at 5pm, which is the time that I would be back home. I received a phone call from the owner at 3:38pm letting me know that his 2 guys would be there in about 30 mins. That is way before 5pm. I let him know that I was out, but would do my best to get home earlier. His movers called me 2x at 4:11pm, then texted me a photo of my front door to let me know they were there (I found that odd). I kindly reminded them that we agreed for 5pm and that I would be there as soon as I can.
I arrived home at 4:37pm and they began moving my items right away. They finished moving all of my things at 5:15pm. Even though they were here for less than an hour, they have a 2 hour min (which I knew about) and was charged $155 total. The odd thing is that I found them on craiglist and their ad states it’s 65/hour for a 2 man team, so I should’ve only been charged $130 total. I didn’t appreciate the dishonesty, but ultimately just wanted my furniture moved to accommodate new furniture that’s being delivered the very next day. If I wasn’t in such a time crunch, I would’ve called around to get estimates from other movers.