Nice people, very capable, but very unresponsive. You send emails and get no response for weeks, then have to call them to get them to check their emails.
Documents don’t come on time, people go on holiday and don’t tell you.
You call to get your taxes and are told that they are not done, and then find out that people are working 3 day weeks and the boss of the company is at home!
But when they want payment, now your phone does not stop ringing. TIme to find a new accountant.