BECU

They are short of customer service staff

Their capability to handle seamless online transfers with external accounts is very rudimentary. BECU messed up on this with one of our customers trying to make a payment to our account. They I had fraudulent activity on my account, with purchases made in three different states on my account, over a week, with three different signers.

They reviewed the activity and determined it didn’t look “fraudulent.” With three people other than me, the account owner signing on these purchases! It truly seemed no one had actually “looked” at the material I provided to them at all. I had to escalate the matter up a level to get the activity removed.

This bank is great for a little Christmas savings account, or perhaps a car loan. But don’t go to them for sophisticated banking needs in an era of online bill pay or possible identity theft. They are short of customer service staff and the ability to handle things at the local level.

Is BECU a legit?

BECU is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 22 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is BECU located?

BECU is headquarted at United State. You can contact BECU by dialing (800) 233-2328 or visit their website becu.org.

How much monetary loss is incurred by BECU’s customers?

According to BECU’s customers, a monetary loss of US $350 has been reported. The severity of entire incident reports is high.

Write a replay to Mickey Moore Cancel reply

Your email address will not be published. Required fields are marked *

22 Reviews on BECU

  1. HORRIBLE HORRIBLE BANK!!!

    Where do I even start!???
    Ive had BECU since I was old enough to open up a bank account. Ive had them for 15+ years, my car loans, credit cards, and a student loan.
    Ive always been on time with paying everything and managed to pay a great deal of debt off cue NSF/overdraft fees. I can honestly say Ive paid THOUSANDS in OD/NSF fees at this bank. Im so GLAD they are getting sued for exploiting their members the way they have been. I am utterly disgusted with this bank.
    I closed everything after Covid hit because I was SICK and tired of dealing with them. I will never recommend this bank to anyone.
    User’s recommendation: Absolutely NOT!!

  2. Eff this bank and their LIES

    Where do I even start!???
    Ive had BECU since I was old enough to open up a bank account. Ive had them for 15+ years, my car loans, credit cards, and a student loan.
    Ive always been on time with paying everything and managed to pay a great deal of debt off cue NSF/overdraft fees. I can honestly say Ive paid THOUSANDS in OD/NSF fees at this bank. Im so GLAD they are getting sued for exploiting their members the way they have been. I am utterly disgusted with this bank.
    I closed everything after Covid hit because I was SICK and tired of dealing with them. I will never recommend this bank to anyone.
    User’s recommendation: Absolutely NOT!! Stay away from this bank. Go somewhere else.

  3. Be Aware!

    BECU treats you a deceased while you are well and alive! They transferred my savings and checking balances to the state of Washington without notifying me! When I contacted Cathy, a supervisor, she simply said that I’d better claim my money to the state! ???? WTF!

  4. I ended up receiving a better rate with another credit union thanks to the dealer i chose to purchase with!

    Becu recently promoted a .5% rate savings when purchasing an automobile. What they did not disclose was that you have to buy from a dealer of there choosing! I beleive it is due to some sort of a kickback they receive from the dealership. As a customer of BECU i should be able to purchase from where I want and still get the interest savings.

    We all have a choice who we bank with and who we buy a vehicle from and should not be held hostage in either case. From now on i will choose to bank elsewhere! I ended up receiving a better rate with another credit union thanks to the dealer i chose to purchase with!

  5. might as well call it wells fargo or the president

    not a bank. cant cash checks. cant do anything but aplolgize for lack of service everything done via machine. and quite frankly customer service is awful children who are lazy. worst place ever. management and ownership clearly dont care about the customer. might as well call it wells fargo or the president

  6. Not a happy customer at all.

    BECU is garbage. I haven’t had anything but issues with them. They have been very shady and the terrible girl who signed me up for an account applied me for a credit card without my permission when I said I didn’t have good credit.

    Early this month I had a terrible dental infection, and BECU sent me a letter that said I had a negative balance because they were charging me fees since I wasn’t signed up for direct deposit through them. I did not see the letter until just now, and they have already sent me to collections and closed my account.

    Collections is only available Mon – Fri 8-6 when I am at work so I have to try and fix this during my work breaks next week. Not a happy customer at all.

  7. Extremely dissatisfied with the service

    Extremely dissatisfied with the service. Used the ATM for cash withdrawal but the bank thoroughly misguided with the charges. They mentioned 2.50$ per transaction but deducted $6.00 for cash withdrawal using other bank ATM card. This is deceiving !!

Reviews: 22
Reported Loss : 350 $
Severity : High
Reported by : Anonymous
Views :