I reallyyyy wanted to like this place, as they offer a bunch of services that I was interested in and are relatively close to my office, but that Arviv Medical Aesthetics won’t be happening. I booked an appointment over a week ago for a facial at 11AM on a Tuesday, since you can only take advantage of their introductory rate for facials on Mondays and Tuesdays (sucks for us working girls) So I left work this morning to go get my facial, and when I arrived they had booked me for yesterday and at a different hour. Not only were they incorrect, but they claimed that they called me yesterday which was also a lie. I offered to show them my phone and prove to them that I was never called nor notified.
When I first booked the appointment, the lady on the phone placed me on hold twice within the 3mins, and was rushing through the phone call to note down my information. So I can’t really say that I’m surprised that she notated the day and time wrong, as it sounded like she had a million things going on and I was her last priority. I also thought it was pretty unprofessional that I never received an email booking the appointment, or a follow up call yesterday to reconfirm it. But it is a cheap rate and I guess you get what you pay for.
In any event, they were completely booked for today and even though I left work and drove all the way over there, they couldn’t accommodate me. They apologized for the miscommunication, but looked more annoyed with me than anything else for being upset about the waste of time. Obviously I can’t comment on the services as I never received any and will not be going back. But I strongly suggest you call to confirm your appointment before making the drive over there.