Same exact thing happened to me me Rachel S. It was good banking experience with the Arkansas Credit Union I have been with them since 2003 in 2017 they sent out notices in forming customers that they would be renovating their website when they did I had no access to my online banking for 2 months.
If I wanted a statement i would physically go in side the bank and would literally be told that I can go online and retrieve a bank statement
When I had absolutely no access to it the staff seemed to have a nasty attitude towards me.
when I was finally able to get access to my account I was told that I was no longer a member that I only had access to the act because my mom was on the acct and that is exactly how I was treated
I had frivolous charges through out the 2mths so much so I had to end up shutting the checking act down because they refuse to fix the mistakes that.
They made they fixed my act where my ATM nor Debit card would work I went through this for about 3 months
I guess the wanted me to finally give up and take money else where so I did I now have a major bank that I trust with my major money.