If I can label them with something more than worst, I would be happy to do that. My experience with Amtrust Insurance was a complete nightmare. I was forced to panic because of their irresponsible behaviour, or rather I would suggest, a pre-planned scam. Such a company with huge customer base and many locations in its kitty, cannot do such a blunder, until it wants to do it.
My car was hit by a taxi and unfortunately, it was insured by Amtrust Insurance. The fault was entirely of the taxi driver and I had proofs of it. So, I called this company to pay for my damages. They sent an adjuster, who took a look at my car and gave me an assessment of $3000. He said that there won’t be any problem and my check would reach me in couple of days.
After he left, I visited an auto workshop and asked for the damage amount. He gave me an estimate of $4800. I called the adjuster and told him about the difference. But, he asked me to see another workshop. I did as he said, but it took me 6-7 workshop’s visits to until find someone who was ready to give me some discount. Still, the cost was no close to $3000. However, I knew that the company was not going to take care of the difference.
I had called the adjuster in between as well to inform that I couldn’t find a workshop offering that amount, but he ignored my calls. So, I decided that I would accept $3000. I asked them to send me the check. They did send me a check with wrong name and address on it. I called them to sort the matter.
They sent another check, with right name but a missing apartment number. I called them again. I was surprised to see their cold response. However, without bothering much, I asked them to send the check again.
The third time, they sent me a check with right street address, but wrong apartment number. So, after three consecutive mistakes, I was still not able to get the amount. I wanted to fix my car. So, I did it myself and still waiting for them to send me the right check.
Do you believe that a company with such a stature can do such silly mistakes? If yes, then I would like to work with companies with less customers and not much system to take care of silly updates.
AmTrust insurance is a fraud company with worse customer service.