America First Choice Home Club

STAY AWAY!

Wow America First Choice Home Club are terrible! Was recommended to them by a friend, and thought OK this will work.

WRONG! IN the process of calling in our first claim- they tried to dispute the validity saying the issue (broken toilet seal) was a pre-existing condition.

Again- WRONG! Nothing re the toilet or any plumbing issues noted in our home inspection done prior to closing.

They offered us $150 towards the repair cost. Seriously? When calling and talking to agents, they are pretty much useless and try to dispute what is said- and even go back and listen to recordings from prior calls to double check what is stated.

So in other words- BUYER BEWARE. They want your 500 bucks up front and will do EVERYTHING in their power to ENSURE your don’t receive a penny for a claim.

Yup- they are a home ENSURANCE company- they ENSURE you don’t get a cent!

STAY AWAY!!!

Is America First Choice Home Club a scam?
America First Choice Home Club is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is America First Choice Home Club legit?
First America First Choice Home Club is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by America First Choice Home Club’s consumers?
There is/are 37 review(s) posted about America First Choice Home Club and it indicates that the severity of the scam is Medium.
Where is America First Choice Home Club located?
America First Choice Home Club is located at Marietta, GA, USA. You can contact America First Choice Home Club by dialing (866) 242-0629 or visit their website afchomeclub.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by America First Choice Home Club’s customers?
According to the report(s), US $4856 was the total loss incurred by America First Choice Home Club’s customers.

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37 reviews on America First Choice Home Club

  1. Missy H

    I will NOT refer this company to any of my friends that are realtors....

    WOW!!! I purchased 2 warranties-1 for a rental and 1 for my home. And you are all correct-they don’t cover anything that is older!! The home inspector said everything was in great working order. My 1st service request is 6 months after purchasing this–I just got denied.

    I will now send a certified request to cancel both of the warranties and purchase my own water heater. Never again will I trust another home warranty company. They all have tricks up their sleeves. I read reviews before purchasing-and they were not this bad, now I look them up again and they have NO STARS..The service was adequate, but the company itself is a SHAM!!. I will NOT refer this company to any of my friends that are realtors….

  2. Phillip L

    But when you call the repair company they say they do not work with AFC home club.

    This companies home warranty programs are a scam. They just give you the run around when you call in for repair service. They may even say they assign the repair to a service company. But when you call the repair company they say they do not work with AFC home club.

  3. Martin Guptil

    This insurance company will not cover anything

    This insurance company will not cover anything, but will take your money. My house was built in 1999 an the garage door which showed as a covered item went bad an they sent out technician which in turn told them the age of my unite an America’s 1st Choice Home Club said they would not pay as it was too old.

    Then why did they take my money for the year an say I was covered, if they are going by the age of items what would I be covered for, right nothing. Do not be fouled by this company.

    I now have a company that will cover old items. I had too lose a lot money because of this company as the garage door cost over $400. which my new would have covered an I canceled the policy which I had for 6months but first month they do not cover you but charge you for that month, other company start the year after the first month an do not charge for the first. Also charged me $75.

    to send me a refund but out of the 6months an fee’s they came up with refunded me only $22.50 out of $247.50 paid for those 6months left. Plus if I new they would not cover anything I would have called around an got the best price for garage door opener but technician was already charging me for coming out so I had no time to look for best priced garage door.

  4. Asim A

    DO NOT BUY THEIR COVERAGE!!!

    Stay away from these guys. These guys are a SCAM..stay away. I am told that my AC cannot be covered because it is too old. I have never heard of this before. They came up with multiple reasons and would not fix it. Charged my 60 dollars on top of it. DO NOT BUY THEIR COVERAGE!!!

  5. Renzo R

    Beware of this company and those who work for it.

    Beware of this company and those who work for it. They are scammers do not comply with the contract nothing they want to cover they want the client to do their job that they look for all technical and that we pay from our pocket when we have already paid for the service.

  6. Monica James

    Huge RIP OFF...save your money.

    Huge RIP OFF…save your money. America First Choice Home Club has so many loopholes that they will NEVER pay on anything. They should be barred from doing business. They will never see a dime from me and I will tell everyone on social media what a rip off they are.

    Just bad business what they do to people…extremely dishonest. Total SCAM and Fraud…they have no intention of ever fixing anything you have that breaks…
    Monica W.

  7. Dee Watson

    This place is a complete fraud.

    This place is a complete fraud. They say they cover your repairs at 100% , but only wanted to pay 150 toward my repair and after I had already paid my 60 service fee… It also took two weeks for anyone to even come out and dont expect anyone to follow up or let you know whats going on unless you call in your self the worst customer experience in my life.

    I really feel like robbed my of my money with no service in return. ALSO WHEN YOU WANT TO CANCEL THEY MAKE YOU SEND THEM A CERTIFIED LETTER JUST TO CANCEL YOUR POLICY!! I GUESS THATS HOW THEY MAKE MONEY BY SCAMMING PEOPLE.

  8. Ivan Kelly

    Worst company ever!!! stay away!!!

    I joined AFC about 3 months ago and it has been a nightmare. I have submitted 2 requests and they have been denied because they don’t cover them. I had a leak on the A/C line and they did not cover leaks. So, I had to pay the tech to perform the test and fix it out of pocket. I do not recommend this company whatsoever!!

  9. Brenda Sanders

    Bad Service Provide

    I purchased my home warranty and today, 5 months later, called to inquire about electrical issues I am experiencing. They were very abrupt and well versed in their responses to my questions relating to the urgency of this situation as I felt we were having power surges or wiring issues and there are 2 babies living in the household.

    I then called and left a voice mail for the gentlemen who sold me this policy and assured me he was my account manager and to call him any time – Mr. Joseph Kearney. No response. I waited 3 hours and called the customer service line again. Once again they were not compassionate to my situation and their answers seemed to be rehearsed.

    They did tell me they would get back with me with the name of a technician by the end of the day. I asked “what is your end of day”? Their response ” 5:00 p.m.” Another voice mail to Mr. Kearney with no response. It is now after 8:00 p.m. And I have had no response from this company.

    Needless to say, my first impression of this company Is not good! Sure wish I would have visited this site and read the reviews prior to purchasing this policy!

  10. Shane Watson

    I strongly recommend you NOT use this company!

    I strongly recommend you NOT use this company! After extensive attempts to work with them, I sent this letter to them. Of course, there was no response. My credit card company assures me that they will get one.

    “Americas First Choice Home Club Representative: Neither I nor my spouse have received a voice mail from you like you stated in your email, and I am very unsatisfied with how your company is handling this service request. In fact, I am now quite wary of your company. If my service issue cannot be resolved, I will initiate the dispute process with my credit card.

    I purchased my policy with you last May, and at the time I paid $495.00 upfront. I was sold this membership and told that if I needed any service for my appliances, I would pay a flat service fee for repair or replacement, as is explained in the contract and on your website. I understand and made clear that some of my appliances are originals that came with my home, and while some of them are older, I was assured that I could rely on your company for assistance with repairs or replacements; I even bought the top-end plan you offered because of this. Your website also states clearly that ‘if the item can be repaired, it will be for the flat service fee.’

  11. Scott K

    I would never do business with them after that experience.

    The seller of the house my wife and I included this warranty as a part of our Purchase so fortunately I didn’t spend any of my own money out of my Pocket however whatever the seller paid was in vain.
    This company controls the whole process with making any claims, keeps you out of the loop and finds any clause or way out of honoring you claim.

    We attempted to only make two claims (Keep in mind our home was built in the 60’s) which within our first year of ownership isn’t too bad. Needless to say nothing covered, nothing processed, paid out of pocket for minor repairs (both not exceeding $300).

    When I advised the rep handling my account that I wanted to speak to a manger or supervisor I was denied, I advised them that I simply wanted answers before I took to leaving an hones review online, she then said “we don’t respond well to threats” and ask me to never call again??

  12. Uriel Robinson

    By far this is the WORSE company I have ever dealt with

    By far this is the WORSE company I have ever dealt with. It took them over two months to reimburse me for two claims and only gave me $250 for an $8,000 refrigerator because they said it was too old. PLEASE DO NOT USE THIS COMPANY EVER!!!

    Last thing, I called today to cancel my existing policy and Shantel, one of their customer service reps gave me the wrong address to begin with and told me that I had to send a cancellation in writing. I didn’t trust so this is why I even had to go to their website and found ALL these complains. I wish I had reviewed them before and not fall into this painful experience.

  13. Maryam Clark

    DON'T DO BUSINESS WITH AFC, THEY ARE NOT HONEST,THEY LIE AND PLAY GAMES.

    I entered a contract with AFC Club to buy home warranties for our 7 rental properties and paid them $3000 on Amex for period on 1 year. I was not willing to pay them for a year and wanted to make monthly payments, but the sales person insisted that I must pay for a year which I did.

    I asked him lots of questions by phone and email regarding coverage and refund in case I’m not happy with them since I had a bad experience with another company. I asked him specifically “if I cancel the contract, do you have any fees , or you deduct expenses that company paid to contractor on behalf of us”, he assured me that all I paid for a year will be prorated and I get the rest of my money back.

    he mentioned nothing about any other fees and expenses. He concealed the info to mislead me and I trusted his words since I had no contract on hand at that time.I have it all on e-mail.

    i requested service for refrigerator ice maker , first they told me it’s not covered and I argued with them that in the contract refrigerator is covered and she said but ice maker is not covered since there’s a blockage and they don’t do that. I argued that the ice maker is part of refrigerator and if that’s the kind of service that they provide,

    I will cancel all 7 properties and she said “let me get my manager”. Manager came to the phone and said since she did not want to lose my business, she’ll authorize the service. After a few days she called and said that cleaning the ice maker is your responsibility and we pay for the rest , I accepted.

  14. Amy Rodriguez

    Not recommended.

    Just like other customers… I am not even willing to give one star.
    They start well, everything is manual, you need to explain the problem over the phone for 10, 15 min, etc.

  15. Uriel Daniels

    PLEASE DO NOT USE THIS COMPANY EVER!!!

    By far this is the WORSE company I have ever dealt with. It took them over two months to reimburse me for two claims and only gave me $250 for an $8,000 refrigerator because they said it was too old. PLEASE DO NOT USE THIS COMPANY EVER!!!

    Last thing, I called today to cancel my existing policy and Shantel, one of their customer service reps gave me the wrong address to begin with and told me that I had to send a cancellation in writing. I didn’t trust so this is why I even had to go to their website and found ALL these complains. I wish I had reviewed them before and not fall into this painful experience.

  16. Maryam Palmer

    DON'T DO BUSINESS WITH AFC, THEY ARE NOT HONEST,THEY LIE AND PLAY GAMES.

    I entered a contract with AFC Club to buy home warranties for our 7 rental properties and paid them $3000 on Amex for period on 1 year. I was not willing to pay them for a year and wanted to make monthly payments, but the sales person insisted that I must pay for a year which I did.

    I asked him lots of questions by phone and email regarding coverage and refund in case I’m not happy with them since I had a bad experience with another company. I asked him specifically “if I cancel the contract, do you have any fees , or you deduct expenses that company paid to contractor on behalf of us”,

    he assured me that all I paid for a year will be prorated and I get the rest of my money back. he mentioned nothing about any other fees and expenses. He concealed the info to mislead me and I trusted his words since I had no contract on hand at that time.I have it all on e-mail.

    I requested service for refrigerator ice maker , first they told me it’s not covered and I argued with them that in the contract refrigerator is covered and she said but ice maker is not covered since there’s a blockage and they don’t do that.

    I argued that the ice maker is part of refrigerator and if that’s the kind of service that they provide, I will cancel all 7 properties and she said “let me get my manager”. Manager came to the phone and said since she did not want to lose my business, she’ll authorize the service.

  17. Nunye

    Can’t Believe it’s Not Criminal

    Hard to believe they get away with it.
    Every time I call they figure out a way NOT to cover whatever is broken.
    First time tried to claim that brand new A/C had existing problems
    Now won’t fix the refrigerator
    Steer as far clear as possible!

Reviews:37
Reported Loss :4856 $
Severity of Scam :Medium
Reported by : Anonymous
Views :