Ally Auto Finance

Ally Auto Is Probably Not Worth The Hassle

The bad things that you have heard and read about Ally Auto Finance are probably true.

This is the first negative review that I have EVER written about a company, but I feel compelled to do so.

I will NEVER EVER use Ally Auto again. And I encourage you to make sure you ask your car salesman which bank they use.

Trust me, and Ally Auto is probably not worth the hassle. For me, I purchased a car with the loan through Ally Auto.

Already, their website isn’t very fleshed out, meaning you cannot download an electronic copy of your title.

You have to contact them and request that they send it to you. After about 5 payments, I paid the rest of the sum off in a large payment, and it was an EFT.

According to their website, “If you pay with any other method like a personal check or online payment, we’ll mail the title or lien release following your state’s requirements.”

So, I called them and reached the Philippines (outsourced customer service, never a good sign). All they could tell me was that I would have to wait 10 days for the release and then another 3 to 5 days to receive the Lien Release or Title.

I live in California, and the Title is Electronic. I checked California’s laws, and nowhere is it indicated that a payment holding of 10 days is necessary.

I contact them back in the Philippines, and II tell them that 10 days isn’t law and why aren’t they releasing my title.

After calling and chatting on their website 3 times, I got transferred to their lien release department (also outsourced to a third party holder).

Of course, since they’re outsourced, they don’t even understand the situation; they just have to wait for Ally to notify them.

I call Ally back, probably a total of 10 times. I speak to a team lead who continues to repeat himself until I tell him that repeating himself and treating me like some account is not good business practice and does not help the situation.

I finally speak to someone who can help, and she tells me that the 10-day holding is not a state-required policy but a company-wide policy to procure the funds, “which could be stopped at any moment.”

I respond in kind by stating that an EFT can be sent, secured, and paid out within, max 5 business days.

I told her that 10 days is an outdated company policy that needs to be revisited.

She says there’s nothing she can do but overnight me the release after the 10 days.

Their customer service calls me and asks me if everything is alright, and I tell them that if the idea of an electronic title is supposed to be faster, why in God’s name is it slower? I tell her that her company is not transparent enough and that their policies are outdated, and they treat their customer like account numbers and are not trained to try and handle each case by case.

Customers are human, so listen to them. Train your customer service to answer or obtain answers to difficult questions, and perhaps you will pull your company out of the slums.

Your stocks look horrendous, and it appears it’s because people are banking against you.

You have horrible reviews internet-wide. Get with the program and do better.

The people that work for you are capable, so stop giving them a bad name and make them embarrassed to work for you.

Is Ally Auto Finance a legit?

Ally Auto Finance is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 47 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Ally Auto Finance located?

Ally Auto Finance is headquarted at Philadelphia, PA 19101. You can contact Ally Auto Finance by dialing (888) 925-2559 or visit their website ally.com.

How much monetary loss is incurred by Ally Auto Finance’s customers?

According to Ally Auto Finance’s customers, a monetary loss of US $2145 has been reported. The severity of entire incident reports is high.

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47 Reviews on Ally Auto Finance

  1. ILLEGAL- LIARS- SCAMMERS-STAY AWAY

    ALLY is the worst. I returned a jeep, all payments made and made on time, 4,500 miles under. I viewed my credit report and found a balance that I was unaware of. When I leased my new vehicle, the dealer and myself was never notified of any balance or termination fee. I spoke to numerous employees, Abby, Angela, Paul, Rachael and Renee at Ally and all they kept saying was “I’m sorry”. I asked when and how I was contacted asking for money and I was told, “We never contacted you.” Yet, the balance is on my credit report. ILLEGAL!. I will never use Ally again. I urge everyone to stay away from them at all costs. Trying to fix a credit report is not an easy task. Thank you Ally for causing chaos and fraud!

  2. These scumbags stole my car

    These scumbags stole my car in middle of the night. Never told me a payment 2 months ago didnt go thru. Never again. SPREAD THE WORD. Yikes!

Reviews: 47
Reported Loss : 2145 $
Severity : High
Reported by : Anonymous
Views :