The bad things that you have heard and read about Ally Auto Finance are probably true.
This is the first negative review that I have EVER written about a company but I feel compelled to do so.
I will NEVER EVER use Ally Auto again. And I encourage you to make sure you ask your car salesman which bank they use.
Trust me, Ally Auto is probably not worth the hassle.For me, I purchased a car with the loan through Ally Auto.
Already, their website isn’t very fleshed out, meaning, you cannot download an electronic copy of your title.
You have to contact them and request that they send it to you. After about 5 payments, I paid the rest of the sum off in a large payment, it was an EFT.
According to their website “If you pay with any other method like a personal check or online payment, we’ll mail the title or lien release in accordance with your state’s requirements.”
So, I called them and reached the Philippines (outsourced customer service, never a good sign), all they could tell me is that I would have to wait 10 days for the release and then another 3 to 5 days to receive the Lien Release or Title.
I live in California and the Title is Electronic. I check California’s laws and nowhere is it indicated that a payment holding of 10 days is necessary.
I contact them back, in the Philippines, I tell them that 10 days isn’t law and why aren’t they releasing my title.
After calling and chatting on their website 3 times, I get transferred to their lien release department (also outsourced to a third party holder).
Of course since they’re outsourced they don’t even understand the situation, they just have to wait for Ally to notify them.
I call Ally back, probably a total of 10 times, I speak to a team lead who continues to repeat himself until I tell him that repeating himself and treating me like just some account is not good business practice and does not help the situation.
I finally speak to someone who can help and she tells me that the 10-day holding is not a state required policy but a company wide policy in order to procure the funds “which could be stopped at any moment”.
I respond in kind by stating that an EFT can be sent, secured and paid out within, max 5 business days.
I told her that 10 days is an outdated company policy which needs to be revisited.
She says there’s nothing she can do but overnight me the release after the 10 days.
Their customer service calls me and asks me if everything is alright and I tell them that, if the idea of an electronic title is supposed to be faster, why in God’s name is it slower? I tell her that her company is not transparent enough and that their policies are outdated and they treat their customer like account numbers and are not trained to try and handle each case by case.
Customer’s are human, so listen to them. Train your customer service to be able to answer or obtain answers to difficult questions and perhaps you will pull your company out of the slums.
Your stocks look horrendous and it appears it’s because people are banking against you.
You have horrible reviews internet wide. Get with the program and do better.
The people that work for you are capable so stop giving them a bad name and make them embarrassed to work for you.