Academy Bank is The most frustrating bank. I had catched the error myself but notification of overdraft by text came 3 days after the fact, if you reset your password it’s an act of Congress with ridiculous long words,numbers and symbols.
Customer service is only helpful if you catch the right person.
I again did a photo check from my other bank to deposit at Academy-it wont credit for 7 days!
Last, the two guys working the local branch are so frigging slow , unknowable, confused I walk away frustrated everytime .
I have several auto pays and an auto deposit. Because of the hassle to change those I grit my teeth every time I have to deal online and person and keep my account.
Oh and I was told not to even try for a loan for HVAC replacement, I was told dont bother filling an app if your credit score is under 720.
So much for a fresh start bank. I strongly suggest you use the website and/or phone app frequently.