STAY AWAY! TRUST ME! Maybe years ago the situation was different or the people that rated him are friends or family because i have never had such an unprofessional experience before!
A & J Income Tax Service NEVER answer and if they do happen to answer they say they will call back AND THEY NEVER CALL BACK!
I dropped off my taxes over 2 months ago and they’re still not done!? I keep calling and they keep telling me it will be done today and that they will call back.
It doesn’t get done and they don’t call me back! I call the office to check in for literally the 15th time and the phone attendant tells me she doesn’t know when he will call back and complains about a lot of incoming phone calls…
Caldon’s Email After my Review: I am sorry to inform you…I will no longer be completing your tax returns this year and in the future…I do not have the time to complete them you may contact another tax office that will do them for you…We apologize for the inconvenience but we do not tolerate vulgar language over the phone, threats over reviews and false accusations made towards our firm!
First of all i did not, nor would i EVER use vulgar language or threats!
I was raised better than that and this is a very poor excuse for not being able to handle your business!
I posted this review so other people don’t waste their time and money and it’s not a threat just a review Caldon.
Welcome to 2019 ignoring of your clients and poor service get shared!
I told the lady she was lying to me because they always say they would call and never do and she told me” Well what can i do” so i hung up and posted a review.
And guess who finally answered. So now 2 months later after telling me he was handling it he tells me take it somewhere else…However it was my fault, i had a poor excuse last year, i couldn’t get in touch with him and i posted a review that he asked me to take off after he FINALLY called me back and i felt bad and saw all the good reviews so i figured ok everyone drops a ball now and then…What a waste of time!
I really do not appreciate this email nor the accusation!!! How unprofessional!
My response to his email:
Vulgar language? Threats? Are you serious? First of all that’s a lie!
I did not threaten anyone nor use vulgar language!
How dare you accuse me of that! I called and told her I will not accept any more lies because every time I have called to check in and find out if the work was done she would tell me you were busy and promise she would call me back!
NO ONE CALLED ME BACK and it’s April 12th!
I dropped my taxes off with you MONTHS AGO and you told me they would be taken care of MULTIPLE TIMES I have called and called to check in and PATIENTLY WAITED FOR MONTHS! And now you tell me that you haven’t completed the work you promised you would MONTHS AGO but you’re accusing me or vulgar language and threats ?!
Sir I feel very sorry for the future of your business if this is how you run it.