24hourwristbands
Item not received
I received 1 of a 2 part order. I received 15 masks that read BLU ICE DANCER. Did not receive the 5 that were to read BLU ICE CAPTAIN. After receiving first order on 9/21, I called inquiring about the other 5 and was told they were not ready, would be shipping soon. Called back last night to be put on hold fo 8 minutes and told to call back in the morning when manager was there because they had no information. So I called back this morning only to be told it was shipped with 1st order and I need to file complaint with usps with tracking number, now that will not work because yes I received the order and USPS has no idea what I ordered and I am telling company 2nd part was NOT received and I have order details stating that 2nd order was not shipped with 1st part, so now how is it I am fighting to get a refund on 5 freaking masks that the company knows good and well were never shipped.
