Zurich InsuranceIf you call Zurich for insurance claim, do not expect an answer
I am usually a type of guy who does not write reviews about others. But, in this case, they made me so frustrated that I could not control my anger. Zurich is the worst insurance company and would never be opted if you want a peaceful claim processing. The people in this company do not have morals and ethics and try to ignore their customers at their best.
I was at the parking and was taking a left turn. My car was slow as I was still at the end of the parking lot. A company truck which was speeding down a median, hit my car while I was taking the turn. It was trying to cut the traffic and got into a dead end.
I reported directly the incident and the driver apologized for the mistake. The case file was black and white with no doubts that the driver of the truck was at fault purely. I had nothing to do with the bad driving or anything that caused accident.
The accident was severe, and I was lucky that I did not get hurt. The car was totaled. The truck company assured that they would try their best to resolve the issue and gave their insurer number which happened to be Zurich Insurance. That time, my luck stopped working for me. Someone names Toni, contacted me after the case was filed. It took her a week to call me.
She did not say much and said that the adjuster would be reviewing the case. I continued to call her, mail her, but she did not respond for next three weeks. I tried and got hold of her manager. She did the same thing to me. She did not respond for another 2 weeks. I do not understand, why a company pays to lousy employees.
Then, I got hold of another manager who said that Toni would be contacting me back. It took her 2 weeks to get back to me. When I asked about the update, she said that it would take a week more for the evaluation to finish. I was irritated, and asked for the results as soon as possible.
She contacted me after two days to announce the bad news. She said that the wreck was caused by me and she would not be paying for the claims. With all the proofs on the table, she had the audacity to refuse the payment. Zurich, hats off to you. You win the prize for worst company ever.
I will be taking this forward and would sue whoever is involved in this scam. I pity the company that paid this insurance company for nothing. Now, they will have to hold the responsibilities of all the damages caused. What a heck? Insurance company, filled with crooks and nothing that they can do about it.
1 Review on Zurich Insurance
Are you Zurich's next VICTIM
Zurich are the worst insurance company ever.
I have income protection insurance with Zurich and unfortunately had to make a claim due to having to have emergency surgery.
I had to prove my income which was harder than going thru a taxation audit.
Once i did that Zurich sent the fraud squad after me. They flew a fraud investigator from the other side of the country to my home to conduct a 4 hour recorded interrogation.
When Zurich couldn’t charge me for fraud they finally accepted my claim 5 months later and only paid me for one month.
6 weeks later they still havnt responded to my countless emails regarding the unpaid amounts.
Zurich have really proven unreliable and absolutely nothing like the broker or brochure said they were.
By the time Zurich accepted liability and made the 1 payment I had already either sold or refinanced all of my assets to get by – and 1 month prior I had to return to work with a neck brace and both of my arms taped up to hold them in my shoulder sockets.
I also never write reviews however my Zurich experience has been so horrific I feel I need to make others aware of what they will go thru if they make a claim with Zurich.
It’s too late for me now – I didnt have the luxury of knowing Zurich would be unreliable. If I did I would never have had a Laminectomy of the C3 thru to C7 vertebra in my neck and loose most of the use of my left arm.
I would definitely have secured my financial position and then had the operation.
Kind of defeats the purpose of the insurance in the first place – a real bonafide scam.
I face 2 to 3 more high risk surgeries in the near future, I have Zurich TPD & Life insurance and no ability to get insurance elsewhere anymore.
Should the worst occur I think maybe my family will be ok!
THINK CAREFULLY if you intend to get insured by Zurich for anything at all and if you have insurance with Zurich now – Hurry and change companies now while you have the opportunity.