My paperwork is not always ready on time.
I began sending them my information on April 1 this year. My bad.
So I had to fight the IRS to extend my deadline by April 18.
Scott Wilson assured me that everything would be okay.
Scott Wilson promised to email me the form I needed so that I could send it in along with my paltry payment.
Monday morning came, and I didn’t have one. It’s still not here at 4 PM on the due day.
They’re probably working late and slaving away, so I should get it now.
I receive the Office-Iss-Closed recording.
What? What accounting office closes at five o’clock on Tax Day? For emergencies, there is no contact information.
I tried calling again. Now, I am frantically searching their website for after-hours contact information. Nothing.
I decide to drive to their office. Someone has to be there late, right? Wrong.
You can sign on the door with information about after-hours contact. Nope.
How can they be closed and unavailable on the most important day of accountants? I have not been able to reach someone since Tuesday, April 19.
They needed the day off because working up to 5 PM on Tax Day was too exhausting.
Wednesday, April 20, 2009 – Still no response to my panicked emails or phone calls.
11:58 AM – Finally, I get someone on the line. Scott takes my call. Scott doesn’t offer any genuine apology.
It was a simple “the office was so chaotic, I’m amazed only one client lost their way.” That’s quite impressive. But not when the client is me! Heh, heh …”
I was told that I would receive the form. I am to pay what I owe, and Wilson will handle it.
Don’t worry. Great. Problem solved, right? The IRS bill arrives.
There is a penalty. Wilson sends me the invoice. I pay the invoice less the IRS penalty amount.
This gets a response!
“I remember that you gave us your tax information the last day. On that day, we usually file 100 extensions.
Most of these are taxes received over the past two weeks and that we couldn’t complete on time.
Your tax was overlooked in the chaos of tax day.
Although I am sorry, I don’t feel responsible for your penalty.
Even though it was last-minute, I still have proof that my tax information was not brought in on the final day.
If they had any problems with my information when I submitted it, I should have been informed.
Or I could choose to take my chances. Or, B – I can take my paperwork to H&R Block with all the other last-minute filers and avoid this penalty.
I wasn’t told that there would be any problem. I was assured that everything would be fine.