Wheaton Franciscan Medical Group

Very Rude

On Wednesday August 29th, 2018 my wife and i walked into the emergency room at Wheaton Franciscan Medical Group due to my wife having severe tooth pain.

We saw a male nurse, and a male doctor on this visit. This visit was wonderful, we were treated great and received exceptional service.

They prescribed my wife some pain medication (12 pills in total) until she could see her dentist that coming Friday.

Friday came, my wife had 4 teeth pulled and was prescribed pain medication by the dentist (12 pills).

Fast forward to Tuesday, September 4th, my wife and i walk into the emergency room once again at Wheaton Franciscan due to my wife suffering from severe pain due to having 4 teeth pulled, and having ran through both prescriptions (as a side note, the prescriptions read “take one pill every 6 hours”, do the math through-out a 6 day period and they were taken as prescribed) .

We were greeted by a Physician’s assistant by the name of Rachael Larosa, who right off the bat came across as cocky, arrogant, and rude, as if we just interrupted her Phone time.

Without performing any vitals on my wife, she briefly looked inside of my wife’s mouth and then says “well i’m not a dentist i need to figure out what to do here”…REALLY? I then asked her if she can confirm to us that a piece of tooth was still stuck in one of the sockets in my wife’s mouth (the dentist never extracted the entire tooth, he missed a piece).

Rachael then looks at me and says “Well like i said, i’m not a dentist, so i can’t do that”. Really? I am not a dentist either and i checked my wife’s teeth, i just wanted confirmation, a second opinion, and instead i was greeted with a snobby,very rude remark!

Rachael then leaves the room after telling my wife that she will see what she can do for her.

Fast forward 15-minutes and a nurse walks in the room with a prescription for benzocaine, YES, Benzocaine!

My wife is crying in pain, has 4 huge holes in her mouth, one of which still has a piece of tooth in it, and “Rachael Larosa” prescribes my wife something that is the exact equivalent to Orajel!

Now if this wasn’t a big enough slap in the face, it gets worse! Attached to the prescription paperwork was a note which read “We cannot prescribe you anymore narcotics for dental pain”, my wife and i immediately ask the nurse what this meant .

She told us that “She (Rachael Larosa) did not feel comfortable prescribing pain medication to my wife”.

Basically what this told us is that Rachael believed my wife was only there to get high off pain medication, as if she (WE) are some lowlife-junkie of some sort!

We have NEVER felt so insulted in our lives! We have a beautiful house, 5 wonderful kids, and for her to treat us as if we are some drug addicts who just walked in from a Chicago alley was not only insulting, but the most sickening display of unprofessionalism i have ever come across!

In a 3 year period, and only living 6 minutes away, we have been to the emergency room of this hospital a total of 4 times, yes 4.

Once because my wife had a cut on her eyeball, the second time was because my wife had a miscarriage, and the last two times were because of this tooth situation.

We have NO history of walking into Hospitals and abusing pain meds! Honestly, how low does someone’s IQ have to be to prescribe a numbing gel for what CLEARLY is something MUCH more serious?

We left the hospital that night in disbelief, with my wife crying the entire way home, feeling helpless.

That same night she cried herself to sleep in pain, and the next night.

It has now been 2 days since she was denied medication at Wheaton Franciscan, my wife is in excruciating pain laying in bed screaming out that she just wants to die!

She refuses to go back to our original dentist as leaving a piece of tooth in its socket deemed this dentist untrustworthy.

We have since made an appointment with a family recommended dentist, but his earliest available appointment is September 21st, so who to turn to? What has this world come to when a person in need of help is denied by the very people who claim this as their profession? Denied help because of a Physician’s assistant who’s intelligence sinks well below that of Forest Gump!

I have personally never felt so helpless, hopeless, and frustrated all at the same time.

How Rachael Larosa talked to me and my wife was appalling, we have never felt so disrespected!

Then to add insult to injury she prescribes tooth numbing gel to someone who’s mouth has just been ripped apart.

This woman does not belong in customer care, let alone working as a physician’s assistant.

At one point in my life i owned 2 Rosati’s Pizzerias (along with my previous partner) in the Chicago suburbs, customer service was always my number one goal, and that hard work payed off, as business boomed.

Point being, i would have never, ever talked to one of my customers the way Rachael talked to me and my wife, EVER! Unless life threatening, we will NOT be go back to this hospital!

Is Wheaton Franciscan Medical Group legit?
Wheaton Franciscan Medical Group is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 5 consumer(s) was/were given a Wheaton Franciscan Medical Group as a negative rating, and only a few left positive feedbacks.
Where is Wheaton Franciscan Medical Group located?
Wheaton Franciscan Medical Group is headquarted at 10101 S 27th St Milwaukee, WI 53202. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Wheaton Franciscan Medical Group by dialing (414) 325-4910 or visit their website N/A.
How much monetary loss is incurred by Wheaton Franciscan Medical Group’s customers?
According to the reviews posted by Wheaton Franciscan Medical Group’s customers, US $3252 was the total loss incurred, and hence the severity of the scam is extremely high.

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5 Reviews on Wheaton Franciscan Medical Group

  1. Needless to say I am looking for a new dr....

    I have been seeing the same gynecologist for about 25 years. I never had a problem until I turned 51, had some unexpected bleeding, went to see my dr. She threw the cancer word around, said that’s what she would be looking for. Sent me for an ultrsound, then apparently she went on vacation and left me hanging for 2 weeks waiting for results.

    As if that’s not enough, she told me I needed a hysteroscopy, which I scheduled, cost me over 5000.00. When she didn’t find anything wrong, she just dismissed it as “sometimes women bleed for no reason”. So I end up with a huge medical bill, paid 2900.00 of a 3900.00 bill within 3 months, they send me to collections….really? Needless to say I am looking for a new dr….

  2. Never Again

    i recently had a echo of my heart done and dr york she said i had unremarkable result ok. but then bill time came look into my $700 echo gram and on my insurance record it said i had mitral valve disorder so i was freaking out badly since dr york said nothing was found then i read that so the next day i went to my clnic to get a answer if i do or dont have a heart problem and i got told it could take a few day i dont understand why since a heart dr and my primary dr both look at it.

    so 4 days later went back because i never got a call back and turns out i do have mitral valve disorder wow how can i or anyone else but faith into our doctors were suppose to trust with our lives when this goes on its bad enough it 700$ for the test but has me thinking what else did they miss

  3. I cannot believe this racket is legal.

    I moved to Milwaukee in February of. In June, I was having a situation where I needed to visit an urgent care. I chose Wheaton Franciscan because it was in-network for me, and I did as much homework as I possibly could before going. At the front desk, I stood for several minutes speaking with the intake staff, asking if my copay would be $30 for an office visit or $75 for urgent care. I wanted to pay the copay right then.

    They would not take my payment, saying they weren’t sure which way it would need to be coded based on my insurance. They said they would bill me. I should have walked away right then. However, I saw a doctor for literally 4 minutes – who told me to go to Walgreens and purchase some over-the-counter drugs. That was the entirety of my visit. I then received a bill for $250 for a facilities charge, alongside a $30 copay bill for the doctor who saw me.

    Despite doing as much research as a health consumer should, I was lied to, misled, and disregarded. My insurance company explained to me that this is how a lot of urgent care facilities bill – if they’re associated with a hospital, they’re contractually allowed to bill as ’emergency facilities’ instead of ‘urgent care’ or ‘walk-in clinic.’ The woman at my insurance company encouraged me to go to a Walgreens Walk-In Clinic next time, or CVS, as long as their walk-in clinic isn’t associated to a hospital.

  4. They will steal from you.

    They will steal from you. Their billing people are criminals.
    Seriously considering getting another doctor at a non monopoly practice.

  5. Absolutely the worst health care

    Absolutely the worst health care organization in the country. They order charge and have no idea how to properly treat patient

Reported Loss :3252 $
Severity of Scam :Extremely High
Reported by : Anonymous
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