Westerra Credit Union

CUSTOMER SERVICE.

I’ve been a member of Westerra Credit Union for about 30 years and have seen this credit union get progressively worse each year. Now, it’s finally time to close my accounts for good.

I recently had to shut down all my accounts due to a stolen checkbook (got it all shut down before any fraud took place) and in the process, westerra gave me a printed copy of my new account.

After setting up several auto payments (including my mortgage) I learned several days later that the account # on the paper they gave me was off by one digit.

As a result, I had multiple missed payments because creditors had the wrong account number – what a mess (human error though) upon calling westerra,

I was transferred to a manger that was impatient, unapologetic and basically content with telling me this was my problem to deal with once she gave me the correct acct#.

Suffice to say this negatively impacted credit and caused hours of damage control on my end.

This is just one of many reasons that I’m divorcing this institution (very long list).

The bottom line – westerra makes it very hard to do business with and lacks overwhelmingly in their customer service.

Let’s face it, for most of us we need a good relationship with our bank in order to navigate life – westerra simply no longer fosters this type of mentality with its members.

A trip to westerra is sometimes similar to a trip to the DMV. I don’t recommend them and will no longer use them on any level.

Westerra – go back to who you used to be when you were DPS. You have changed enormously and not for the better.

Is Westerra Credit Union a scam?
Westerra Credit Union is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Westerra Credit Union legit?
First Westerra Credit Union is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Westerra Credit Union’s consumers?
There is/are 12 review(s) posted about Westerra Credit Union and it indicates that the severity of the scam is High.
Where is Westerra Credit Union located?
Westerra Credit Union is located at 3700 E Alameda Ave, Denver, CO 80209, USA. You can contact Westerra Credit Union by dialing (303) 321-4209 or visit their website westerracu.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Westerra Credit Union’s customers?
According to the report(s), US $1236 was the total loss incurred by Westerra Credit Union’s customers.

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12 Reviews on Westerra Credit Union

  1. Finally used another bank.

    Trying to do an international wire transfer. Called the branch manager for several days. Ended up taking the day off work, went to the bank to resolve the issue. Branch manager at the Westminster Westerra Kevin of course was not in. The person that did my transfer was not in either.

    So I spoke with a lady that looked up the wire, called the wire department and could only say yes, the wire did not go thru and the person that did the wire for me was emailed the next day. But she could not help me as only the original person doing the wire could or the branch manager. So called Kevin again 303-991-1811.. no answer ever.. finally he decided to call me.

    Said the wire needed the US bank routing number. (this is a common number.. more of the banks address. Easy to find, easy for the my bank to look up and update the wire) Almost 2 weeks to figure out my wire for something that is important. Not one person did anything other than Kevin finally calling and saying sorry. Finally used another bank.

  2. I wouldn't use these guys. Horrible service and unprofessional.

    I wouldn’t use these guys. Horrible service and unprofessional. Took forever to take out a HELOC even with high income, minimal debt, and excellent credit. They send a monthly statement (they even forget to mail out the monthly statement) combined with checking and savings and your suppose to figure out how much to pay each month.

    They wont send you a loan/billing statement like other companies. They are nice on the phone, but that doesn’t make up for all the hassles you go through getting and maintaining a loan. There are way better companies out there.

Reviews:12
Reported Loss :1236 $
Severity of Scam :High
Reported by : Anonymous
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