Victorias Secret

Fraudulent Billing Charges

Comenity Bank is the administrator for Victoria’s Secret Angel Cards. My wife has had an account for over 10 years, and I handle most of her payments. Recently, she noticed large late fees being charged on her account monthly.

She asked if I had been paying the bill, and I replied that I had and in full each month. I began paying more attention to the billing and not just the return receipt she gave me. It appears that Comenity Bank will Levy a late fee and minimum interest charge every month.

3 months ago, I received my paper bill in the mail, wrote a check, and stuck it back in the mail to be postmarked the same day it was received. I had an additional $35 late fee on the next billing cycle and a $2 minimum interest charge on the account.

I paid the $35 late fee and $2 minimum interest charge and just received my new bill, and they charged me a $35 late fee and $2 minimum interest charge on the late fee and the $2 minimum interest charge they levied the month before. I’m not sure how they can justify charging me a late fee on their late fee when the account has been paid in full monthly.

The bank is either holding their paper bills so that you cannot avoid a late charge, or they are holding your check and processing it after the late fee applies to justify the late fee. In the past 3 years, I can guarantee you that the bill has been mailed before its due date every month, and I believe that the bank and Victoria’s Secret have levied late fees and interest charges every single month on this account.

If so, this is a criminal act and consumer fraud of mass proportions. State attorney generals and the department of Justice should look into this, or someone certifies federal class action against this bank and this company.

Is Comenity Bank-Victorias Secret a legit?

Comenity Bank-Victorias Secret is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 4 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Comenity Bank-Victorias Secret located?

Comenity Bank-Victorias Secret is headquarted at P.O. Box 182118, Columbus, Ohio 43218-2118. You can contact Comenity Bank-Victorias Secret by dialing (800) 695-9478 or visit their website comenity.net/victoriassecret.

How much monetary loss is incurred by Comenity Bank-Victorias Secret’s customers?

According to Comenity Bank-Victorias Secret’s customers, a monetary loss of US N/A has been reported. The severity of entire incident reports is high.

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4 Reviews on Victorias Secret

  1. Scammers

    love shopping at VS. But recently I had the worst experience with it after signing up for the credit card.
    First, they sent me a card. AN INCORRECT CARD! I tried to use it but every time I tried to check out it wouldn’t let me says invalid numbers!!!!!!!!
    Second, I told them to send me correct card! They never came on my mail!
    Third, I got a bill when I didn’t even use it. I paid for it and told them to close the account but they never did!!!!!!!
    Fourth, every month they sent me bills until it’s really turn a huge large amount of debt and fees
    I’m so confused cause I told them to close it!

    Now , I just paid that huge large amount since it’s affecting my credit score. Now I asked them to close my account and they gave me a number for customer service to make sure it’s really close and wouldn’t have to worry about bills.

    Still they don’t answer my calls.

    I’m very dissapointed and I will never ever shop at vs and sephora anymore. Huge mistake!!!

    No one is assisting me!

    Huge scammers

  2. SCAM

    SCAM. I had the same thing happen with late fees. I paid my bill in full multiple times and each month would still receive a late fee and new balance, even though I haven’t shopped there in years. Do NOT sign up for this card. Unfortunately, I had to cancel my card as I cannot justify always having a balance on a card that I have already paid off multiple times.

  3. $2 MINIMUM INTEREST CHARGE ON THE ACCOUNT

    THIS IS FRAUD!

  4. Interest rate scam

    I paid off my Victoria Secret card in full, the next month I get a bill but I throw it out because I paid it in full. Now I get an e mail stating I owe $15.30 and my account is past due and I have received a late charge. I call Victoria Secret or Commenity Bank and am rudely told about some interest that rolls over since last February if you don’t pay your account in full every single month. And because now I am late paying the interest on a 0 balance a late charge which cannot be removed. Is this even legal?

Reviews: 4
Reported Loss : 0 $
Severity : High
Reported by : Anonymous
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