Value City Furniture

I would recommend this experience to no one!

Like many, I seldom leave comments but felt compelled due to a recent purchase/delivery ~$5K. Purchase consisted of leather living room furniture, two lamps and a kitchen set.

Delivery was prompt and HASTY. Dining table legs assembled backwards, one lamp had a cracked shade and the loveseat reclining motor was defective with rusty bolts* (not stock) being used to attach armrests and middle piece. Reported everything immediately and got a little run-around until I spoke to the store manager Andres. He apologized for me having to reassemble the table and stated that the loveseat and lamp would be replaced with new items. Sounded good to me, we even went back and purchased a buffet/server due to the no fuss customer service.

Delivery #2: Prompt and HASTY! Loveseat had a rip on the leather (not to mention the armrest and middle piece fasteners were stripped yet assembled in a jerry-rigged fashion) and while assembling the lamp, the shade was shattered into my Persian rug…still finding glass…once again, the store was happy to replace the pieces with “new” items.

Delivery #3: Prompt and less hasty. Loveseat showed up in plastic…not a box like previous deliveries and was fully assembled…red flag to me…as the item was tipped up, I saw the same rusty bolts* previously used on delivery #1…could be a coincidence (not likely due to them not being stock pieces) or somebody trying to be slick. Additionally, the lamp, in box was dropped off with a “that is yours to do”…I even had to ask them to wait while I went and got a blade to open the box to ensure nothing was broken…taking my time I was able to assemble incident free!

Beyond the time spent, due to no fault of my own, it is my assessment that I was charged FULL PRICE for a REFURBISHED item. It is a shame as all of this occurred to a military member over Memorial Day weekend.

Is Value City Furniture a legit?

Value City Furniture is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 31 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Value City Furniture located?

Value City Furniture is headquarted at Leesburg Pike 5516 VA US. You can contact Value City Furniture by dialing (703) 998-8667 or visit their website

How much monetary loss is incurred by Value City Furniture’s customers?

According to Value City Furniture’s customers, a monetary loss of US $200 has been reported. The severity of entire incident reports is extremely low.

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31 Reviews on Value City Furniture


    Monroeville pa store..called asked for a manager to call me ..still waiting..its been 3 days..called to inquire about an item and sells person was the rudest person ever..real smart [email protected]@…will never ever go there!!

Reviews: 31
Reported Loss : 200 $
Severity : Extremely Low
Reported by : Anonymous
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