Town Square Mortgage

Very Bad Experience

We had a very bad experience with Town Square Financial. Allen Moniri was very unprofessional.

As soon as we let him know we wanted to go with someone else he cowardly emailed my wife and belittled her.

My wife politely thanked him for helping us a few times through email (even though he was being very rude) then he cc’d me and my wife in his last email telling us in the most passive aggressive way just how stupid we were for choosing another lender.

I have never seen a grown man throw such a temper tantrum via email over clients choosing another lender.

We were not locked into any deals with him or his company and we were just shopping around when we spoke with him.

We talked to him in person once, and didn’t like what Town Square Financial had to offer so we tried to cut ties a few times.

We have absolutely no obligation to choose Town Square Financial and didn’t appreciate the harassment.

I do not recommend this company for your lending needs, and especially not with Allen Moniri.

P.S. If the manager of this company is reading my review, I can provide our email conversation to show you just how rude he was and how he treats his clients.

Is Town Square Mortgage legit?
Town Square Mortgage is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 5 consumer(s) was/were given a Town Square Mortgage as a negative rating, and only a few left positive feedbacks.
Where is Town Square Mortgage located?
Town Square Mortgage is headquarted at 17300 Dallas Pkwy Ste 1030 Dallas, TX 75248. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Town Square Mortgage by dialing (972) 292-7600 or visit their website
How much monetary loss is incurred by Town Square Mortgage’s customers?
According to the reviews posted by Town Square Mortgage’s customers, US $2443 was the total loss incurred, and hence the severity of the scam is medium.

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5 Reviews on Town Square Mortgage

  1. Very unprofessional!!

    I was very dissatisfied with the lack of respect of Keith Benson showed me handling my first home loan. Mr. Benson and i were scheduling a meeting to sign loan agreement for Saturday 4/6/13 at 8:00 a.m. and me and my family woke up to drive approximately 45 minutes to Mr. Bensons office.

    I called Mr. Benson to confirm our appointment and he told me he had already made plans and said he didnt care if this woupd cost him the “deal”. Mr. Benson showed me no type of remorse and made my first time home buying experience one i will never forget.

    I hope his affiliation with Square Town Financial is not . Anyone wanting to get a loan please do yourself a favor and not choose Keith Benson to do your loan. He will not show you any respect. Very unprofessional!!


    I’ve gone through the loan process about three times now and this was by far the worst customer service experiences that I have ever witnessed and it has heavily and negatively affected trying to purchase our dream home.

    Jordan M., one of the loan officers with the company had all necessary information and gave us the approval initially, and then when we fell in love with our home and were about three weeks into escrow,

    he made a “mistake” that almost lost us our new dream home. He made promises that he could not deliver, he strung us along through a ridiculously long path and almost cost us a home purchase.

  3. I don't know anything about how well they provide services

    I don’t know anything about how well they provide services, but I’m really getting tired of them SPAMMING City of Austin employees which is dangerous on top of being annoying.

    Not sure how they’re accessing government-issued e-mails but it’s a highly questionable way of doing business.

  4. Scammer

    The mortgage loan lenders work as part of a team. As a team member, Daniel is non-compliant with the requests of the consumer, is unresponsive to direction and does not listen to the client/consumer – who he represents.

    Of the numerous incidents, his superiors are aware of his behavior and only intervene after situations become critical for the businesses loss of income.

    The first incident was in submitting documentation to be pre-approved for a mortgage loan. Because our federal taxes are complex Daniel felt compelled to try and play CPA. His reasoning was that because he could not understand them, they were incorrect (even though they were done professionally and accepted by the IRS.) The delay caused the loss of sale for a house we were interested in purchasing.

    The next incident was lack of compliance with a request to email information, not a phone call – which he followed up with a phone call.

  5. This was one of the worst customer service experiences

    Jordan M. a loan officer with the company told us LIE after LIE after LIE. He made promises that he could not deliver, he strung us along through a ridiculously long path and almost cost us a home purchase.

    When we finally addressed his “mistakes” with his superior, as opposed to owning up to them, the manager made excuse after excuse and said there was nothing that could be done.

Reported Loss :2443 $
Severity of Scam :Medium
Reported by : Anonymous
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