It was disappointing to move away from State Farm after 9 years of being a loyal customer. It was convenient dealing with Todd Brown until last year. From last one year, it had been struggling to deal with him and his people from office. The customer service and every other department of his office made it difficult for me to keep my insurance policy with them. So, I cancelled it after a year. The accountability and the concern, which were the highlights of this office, has suddenly dropped to such a level that it sickened me while I was with them over this last year.
I was set up on an automatic withdrawal and the money used to debit from our account monthly. One year back, my husband’s card expired, and we updated the new card with them. It was an effortless process, I signed a form and showed them the card. I thought, it would be okay. But, when the payment date crossed, I received a letter stating that the payment was due, and the date had already passed. I went to the office to repeat the same process for registering our new card.
The lady from Todd’s office assured that everything would be taken care of. I thought, it would be fine, going forward. However, I received the same letter the next month as well. I filled the form and did every necessary step for auto withdrawal. But, the same thing happened again. I filled that form continuously for six months. When the seventh time, I reached their office to complain about the problem, I was assured that there won’t be any mistakes going ahead.
After that, I did not receive any letters from them. I believed that the things were in place again. When I went to renew my car registration, I came to know that my car insurance was lapsed. I called them for an explanation. But, instead of asking for an apology and fixing the issue, they ignored from taking any accountability. They did not bother if I was driving without an insurance for months now. This is what they do to their customer who had been paying them for a decade.
The DMV charged us more than thousand dollars for my husband’s and mine registration. This was a small updating that was required on their system for getting my auto withdrawal up and running. But, because of their bad customer service and back office issues, I had to pay. What if I would have come to know about not having an insurance of my car, after getting into an accident. That would have been even worse. But, that does not make them any more concern. They still are the most ignorant and irresponsible people, playing with the lives of their customers by not informing about the policy lapse or any other detail on priority.