I saw the advertisement from Thrifty Propane about the lower prices for the refurbished tank and fill.
I was happy about the purchase as the advertised price was quite common, and I thought I would spend the entire winter with my order.
So, I ordered both from Thrifty Propane in Aug 2015.
When I tried to order, they asked me to pay in advance to make the delivery fastest as there were many orders pending the ones with advance payment would be given priority.
I made the payment.
However, they also added that the delivery was not possible before September.
I was ready to wait by then. But, the tank and fill never came, and September was about to finish. So, I called the customer center of Thrifty Propane.
With a lot of struggle and long queues, I reached someone live. I told him about the issue and wanted an explanation.
I live with my sister, and we both are senior citizens.
That guy told me that they are facing problems with the shortage of drivers and the latest delivery they can schedule was for 22nd October 2015.
He hung up and did not care to know what I had to say. We did not know what to do and decided to wait until then.
In the meantime, we started using an electric heater. I was waiting for 22nd October, and it was getting difficult to stay in that cold weather.
We also were sick and had to consult a doctor for antibiotics. 22nd October came and went, and there was no delivery sign.
I was distraught and felt helpless. I again started trying to contact the customer care number, but I was not able to reach a live person this time.
However, I was able to get a representative from the online chat option on their website.
This person informed me that the delivery guy had some personal emergency and was not available, and he did not give any date as well. I was frustrated and discussed it with my sister.
We decided to contact Better Business Bureau.
Maybe they could pressurize Thrifty Propane into making arrangements for our tank and fill delivery. I was not so sure about that decision, but we had no other option.
It was getting difficult every other day to survive in that weather, but Thrifty Propane was not ready to deliver the reimbursement. I wanted my order delivered to my door.
Otherwise, I wanted my money. We have few savings and nothing much to get another tank and fill somewhere else. And we wanted the money badly.
They got us with the false advertisement, and they never wanted to deliver our order.
I am going to try until I get the solution for this. I have spent $1000 to date on demand and my medical expenses, which seem nothing to Thrifty Propane.
Thrifty Propane is the worst company I have done business with, and I will never repeat this mistake.
I wish I had googled about their bad reviews and lawsuits 🙁