The Loan Source

Very Negative Experience

Unfortunately, we had a very negative experience with the Loan Source.

We waited patiently for over 3 months for our refinance process, as our broker (Monique) told us that “Refi’s are taking up to 3 months, so customer service is out the window”.

We went weeks at a time with no status updates, unanswered voicemails and emails, etc.

Only to find out over 3 months later (after sending a message to our broker telling her that we no longer needed her services and were using someone else) that the appraisal we originally paid $500 dollars for was no longer valid and we would need to start the process all over again.

It was very frustrating and we would never use this company again.

Zero customer service and no sense of urgency at all.

Granted, this was during the period when it was a little more difficult to secure loans, but in our view customer service never  “goes out the window”.

Not when you are going to end up spending thousands of dollars in refi fees.

Is The Loan Source a scam?
The Loan Source is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is The Loan Source legit?
First The Loan Source is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by The Loan Source’s consumers?
There is/are 1 review(s) posted about The Loan Source and it indicates that the severity of the scam is Medium.
Where is The Loan Source located?
The Loan Source is located at 634 N Santa Cruz Ave, Los Gatos, CA 95030, USA. You can contact The Loan Source by dialing (408) 395-5577 or visit their website N/A before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by The Loan Source’s customers?
According to the report(s), US $3256 was the total loss incurred by The Loan Source’s customers.

Write a review or complaint on The Loan Source

Your email address will not be published. Required fields are marked *

1 Review on The Loan Source

  1. CEO is rude

    The CEO said some really rude words via email to me. I will never supprt this scam
    of a company. Very unprofessional without any updates regarding my application status. I will never recommend this scam
    of a company to anyone.

Reported Loss :3256 $
Severity of Scam :Medium
Reported by : Anonymous
Views :