Suburban Relocation Systems

Seriously not one thing arrived in good condition. What a joke.

When it comes to moving across the country, the vendors you use is a SERIOUS matter and the moving company is usually the bulk of your expenses. I moved from Dallas to Albuquerque and it was a fairly quick turnaround for me ( 30 days to complete the move).

I was inundated with quotes from long distance movers and felt overwhelmed. However, I was able to narrow it down to 4 or 5 and eventually went with Suburban due to the high ratings and surprisingly low cost.

I organized my move with the utmost efficiency and, for some reason, I feared that dealing with these “vendors” would be my ultimate undoing. And I was right. I’ll get to the point: The contract says either 3-14 business days for delivery or 3-21 business days depending on location/miles/distance.

Prior to booking, I asked about when the items could be delivered and they told me they could not give me an exact date and that they had to tell me 3-14 days due to the DOT regulations. I asked if I could really expect that long (like 14 days) for such a short distance and was told that it was not likely and more like a “worst case scenario” timeline.

Dallas to Albuquerque is only about 620 miles +/- so why would I think my situation would fall into the worst case? Surprise! It did! When my items were picked up, I suppose that I was in “fairy tale land” because I believed that my items were being loaded onto a truck and then they would be hitting the road westward to ABQ and it would be a matter of days. Wrong.

The contract does state it could take up to 14 business days but doesn’t delve into the logistics of what happens once your items leave your home. The contract does not state that your items are picked up from your house and then placed in storage and may or may not even leave the storage for a few weeks.

They said you could elect to have your items stored for up to 30 days but I did not elect or ask for any storage nor was I under the impression that my items were going to be stored in any way, shape, form or fashion – least of all for 2 weeks! Long story short, I’ve been in Albuquerque for several weeks without furniture or even so much as 1 pot or pan.

I moved here alone with 2 full suitcases( thankfully I had the foresight to pack as many clothes as I could into my checked luggage on the plane) and my car ( my car was shipped fast by another company thank God and I had packed some items in my car as well) and I have been in an empty apartment trying to make the best of it.

I’ve spent hundreds of dollars on temporary items, an air mattress, a lamp, clothes, bath items, etc etc. You name it, I’ve had to buy it to hold myself over until this moving van arrives ( if it even still is out there!).

The main issue here is the total lack of communication with the dispatch and customer service. Could I not have been told during that 2 weeks ( in which I was calling them desperately every other day) that my items HAD NOT LEFT DALLAS?

Most importantly, I’ve been a prisoner to the moving company given that they could never say where the items were, where the trucks were or provide me any valuable information about the delivery. I am at their mercy.

Without ever having been informed that my items weren’t really even on the way, I was under the false impression that the items could come at any time, so I was a ball of anxiety and stress on a daily basis.

Every day I was waiting by my phone hoping that it was going to be this mystical “24 hour notice of delivery” call.

I moved to ABQ for a new job and actually had to decline from attending an important out of town training because I was “waiting” for the movers to arrive and I was afraid that if I left out of town, then sure enough they would show up right then! ( my luck being as it is).

All the while I was in ABQ waiting day to day, my items had not even left Dallas and as of this review, I am not even sure where my items are at. I was told my delivery would come today. It did not. Now I am being told it will be tomorrow. Notice a trend? Exactly.

Is Suburban Relocation Systems a legit?

Suburban Relocation Systems is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 96 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Suburban Relocation Systems located?

Suburban Relocation Systems is headquarted at 1240 U St NW, Washington, DC 20009, USA. You can contact Suburban Relocation Systems by dialing (800) 816-6834 or visit their website

How much monetary loss is incurred by Suburban Relocation Systems’s customers?

According to Suburban Relocation Systems’s customers, a monetary loss of US $3019 has been reported. The severity of entire incident reports is extremely high.

96 Reviews on Suburban Relocation Systems

  1. Hassel free move

    Suburban relocation systems was our diamond in the rough company. Excellent moving company that saved us a lot of money and time. They took care of the whole move top to bottom. The box that bar entire house and wrapped all the furniture and drove it all the way to our new home. They are very easy to work with and customer friendly. Out of all the companies we spoke with they were by far the nicest and the most knowledgeable. They put together a terrific package for us and all we did was let them in before we knew it the move was over. No hassle all business and all good.

  2. My Movers

    Thanks to Suburban relocation systems for coming out and doing a good job helping me get out to my new dormitory. I or my family has never moved before out of MD I really didn’t know where to start so like anything nowadays we went online and submitted our info to get some quotes. When I was getting quotes a lot of the companies seem forcing me into trying to just get money. I liked working with them. I’ve been moving because he (sales guy) was very patient with me and went over the inventory of what I was going to be taking on the trip. He arranged our move and the gentleman came out in the truck to pick up everything and did a really nice job wrapping up all the furniture and delivering me in a timely fashion.

  3. Quick and careful

    I had no regrets in choosing Suburban relocation systems as my moving company ahead of the many who kept on bugging and calling me. I gave them my full trust and they never showed me any motive to break that trust. I’m very impressed with the way they wrapped and protected everything with no damage at all. There was also a good communication with the company allowing my operations to run smoothly and giving me assurance on the service as per our agreement. This is definitely a very honest and reliable service upon which you can trust.

  4. Comfortable relocation

    Our last move was literally the easiest. We moved across the country without lifting a single thing. We hired Suburban relocation systems to do the job for us and they did all the packing for us! The crew arrived right on the scheduled time. They were so efficient in all fields. All their packing materials were top of the line and they packed everything very creatively. Thankfully, they didn’t run out boxes or anything else. They showed a lot of skills when they had to carry our heavy furniture outside to the van. The delivery was a work of perfection as well. I will always hire this company whenever I need to relocate again.

  5. They performed well

    When this move became inevitable, I asked around quite a bit to get an understanding on moving companies. Most people I talked to told me that Suburban relocation systems is the way to go. I really didn’t know much about them. Their quote seemed reasonable enough. But the real proof of how good this company is came from their movers. These men were just machines. They worked tirelessly to pack everything from my 5-bedroom house. The loading process went very smoothly. I received my valuables at my new house right on the scheduled time. These guys were just moving machines.

  6. Mind blowing

    I am absolutely blown away by the services Suburban relocation systems gave me. The movers packed and loaded all our belongings in the quickest possible time; the same job would have anyone else forever! They were so efficient and always attentive. Never did they lose focus on the job and damaged anything. I was quite impressed by the professionalism displayed by these guys. All my valuables were delivered on time and all the pieces survived the journey superbly. I strongly recommend them.

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Reviews: 96
Reported Loss : 3019 $
Severity : Extremely High
Reported by : Anonymous
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