Specialized Loan Servicing is Corrupt

Specialized Loan Servicing is corrupt, withholding refund of my escrow account though the loan financed was paid off in November 2018.

I’ve made regular attempts to seek the $4,000 refund of escrow unsuccessfully – service agents apologize sincerely & state they have no idea why the treasurer’s office is delaying cutting my check.

Only once MY FUNDS are forwarded to me will I consider changing my opinion of this disreputable company.

Is SLS a scam?
SLS is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is SLS legit?
First SLS is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by SLS’s consumers?
There is/are 17 review(s) posted about SLS and it indicates that the severity of the scam is Medium.
Where is SLS located?
SLS is located at 8742 Lucent Blvd, Highlands Ranch, CO 80129, USA. You can contact SLS by dialing (800) 268-9956 or visit their website before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by SLS’s customers?
According to the report(s), US $698 was the total loss incurred by SLS’s customers.

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17 Reviews on SLS

  1. Horrible

    My Mortgage Loan was transferred to SLS in January 2019. My first payment to SLS was $600.63 on Feb 1st, 2019. I filled out an Automatic Payment Sheet to them in Feb 2019 but didn’t know which month it would take effect (March or April 2019) so called them to find out “when” it would be due, so I wouldn’t be sending 2 payments in different directions instead of just the one. On Feb 20th, 2019 I called SLS to find out when the March 1st 2019 Payment was due and also due to the Escrow Account Shortage, my March 1st, 2019 was being changed to $586.37 instead of the $600.63. So I was fully aware of the $586.37 when I called SLS on 2-20-19.

    This SLS employee looked up my records and came back with an April 5th, 2019 as the “first” date that SLS would be taking out the $586.37 amount (I chose the 5th of the month due date, because I didn’t want the first of the month due date and be late each month). This “employee” then stated: ” Oh boy, are “you” ever lucky. Your March 2019 payment has been reduced to $434.63 from the $586.37 amount, so that is the amount you have to send now, instead of the $586.37 amount. Of course you “can” send the $586 .37 amount, but the $434.63 is a lesser amount. The choice is “yours”………, being on Social Security, I chose the lesser amount of the $434.63 that gave me a $151.74 “savings”…..”for “some reason” unbeknown to “me” as “She” had all of this information in front of “her” on “her” computer… make a longer story shorter…..this $434.63 amount “which they “instantly collected ” “electronically” the day they received it in a Personal Check form and on April 6th, 2019 they hadn’t taken my payments in “automatic” monthly payments and when I called SLS on April 6th, 2019 I was informed “I WAS IN DEFAULT” on my Loan !!!!! “Because I only sent the $434.63 “instead of the $586.37 amount. I filed a Complaint and just got the news this past Saturday June 29th, 2019 stating they “couldn’t” find anything wrong with this transaction with SLS “as I was informed by Wells Fargo that my March 1st 2019 payment “would be $586.37 and I was sent a monthly “statement” from SLS also “stating” this $586.37 amount, so that put SLS “off the hook” as I WAS advised of the $586.37 amount twice, therefore I “defaulted” myself, so to speak !…………On July 1st 2019 I went to pay all back payments for March 2019 (151.74 still owed for March 1st) and $586.37 for April 2019 and $586.37 for May 2019, 544.34 due for June 2019 and $544.34 for my July 1st, 2019 payment then due on July 1st, 2019…..problem was: I was constantly “disconnected” from their website “the minute I put in a “Loan #”…….I called on my Cell then and same thing….”Disconnected”……..the last time I “YELLED” I WANT TO “TALK” TO SOMEONE SO I CAN PAY MY BACK PAYMENTS “……this man answered and informed me that the reason I “WAS CONSTANTLY “Disconnected”……..WAS “BECAUSE I WAS BEING “FORECLOSED” ON, DUE TO THAT $151.74 amount “still Due” for March 1st, 2019 !…………..I paid them $2,413.16 “Back Payments (March, April, May, June and July 1st 2019 AND $55.62 LATE FEES “to get them from Foreclosing “ON ME ! FOR A TOTAL of $2,468.78 !!!!!! That first phone call by me to SLS on February 20th, 2019 almost sounded like this “From a Scammer”……….”Boy, are you ever Lucky…… just won a Canadian Lottery!

    “Instead”…… was “FROM THE VOICE OF “SOMEONE” HOLDING “MY” MORTGAGE LOAN IN THEIR HANDS ! WHICH IN OTHER WORDS………”MY HOME ” ! I have a 2% Interest Rate for 2 more years in a Modification Loan done 3 yrs ago and then 3% for the next 15 years and I know for sure SLS would love to start “Foreclosure Proceedings” to get me to apply for a higher Interest Rate “from THEM”………NOPE !


    WELLS FARGO……….I WANT MY MORTGAGE LOAN “PUT BACK INTO SAFE HANDS”……….IT IS “NOT” WITH SLS !…………where the hell did you find this Company Wells Fargo ? They will end up “Foreclosing” on every Loan you transferred to them………….”I” WAS “ALMOST” THERE WITH THEM THIS PAST WEEK…….

  2. There is lots of money to be made in foreclosures !

    Chase transferred my mortgage to SLS without my knowledge in preparation to foreclose after doubling my interest rate. SLS , according to an employee specializes in foreclosures. Stay far away from this company. The name tips them off – “SPECIALIZED’. There is lots of money to be made in foreclosures !

  3. I sure miss Quicken Loans right now..

    After Hurricane Irma we were “granted” an extension for 2 months only to get a bill two months later that said we were overdue on our mortgage. We even cancelled our auto pay at the advice of their customer service rep.

    We just called customer service and they informed us that our extension was denied, but we never received a letter, a phone call or any other form of communication informing us of the situation, which is usually pretty important considering a mortgage is typically what most households plan their finances around.

    The customer service and supervisory department offered numerous apologies, but told us that there is nothing that they can do. We were told that our only option was a forbearance which is what I’ve already done unknowingly by skipping my mortgage payment for two months on my own.

    We will definitely be promptly refinancing through another company based on the lack of customer service that we received here. I sure miss Quicken Loans right now..

  4. Stay as far away from this company as you can if possible.

    Like most of the reviewers I would give SLS 0 stars if that was possible. Their support staff makes promises they do not keep. Their IT department probably does not know what a computer is as they can not fix simple problems.

    If there was anyway to have someone else service my mortgage short of refinancing, I would do it ASAP. Stay as far away from this company as you can if possible.

  5. DO not go here

    SLS made 23 transaction to my account between December and January and increased my loan balance over $1,000. I have been trying to get answer and the account straighten out for over 4 months now. I have spent over 10 hours on the phone with SLS and still waiting for them to straighten out my account.

    They will not let me talk with someone directly to get it straighten, but have a person who needs to talk with 2 other departments who will give him an answer and he will let me know what they say.

    They say payments have been reversed on my account by HAMP, and when I called the number SLS gave me for HAMP they stated they do not reverse payments and to contact my lender.

    When I talked with SLS they say they cannot give me the number or person they talked with at HAMP, but the number they gave me is the number I need to call. I have never had this problem with any company and cannot get ahold of someone at the company who can help me.

    I’m just waiting for an answer so check your statement monthly and make sure they are posting the payments correctly and hope you can get it straighten out in a timely manner.

  6. WORST Loan servicer ever!

    WORST Loan servicer ever! My loan was sold to them by ASC in September, and it has been downhill ever since. They are rude when I call to speak with a customer service rep. Everything is about debt collection…not about the customer. Difficult to work with them

  7. This is the toilet bowl of mortgage companies.

    This is the toilet bowl of mortgage companies. Read the reviews, except the positive one which is complete bullshit. If your mortgage was bought by sls get the hell out, even if it means going to a higher rate with someone else.

    I was blessed from the heavens and my house was just sold. But I feel for anyone that has to deal with them. My heart goes out to you. Be proactive.

    If you’ve seen that SLS has bought your mortgage, the only fair comparison I can think of is going to the doctor and finding out you have a terminal illness.

Reported Loss :698 $
Severity of Scam :Medium
Reported by : Anonymous
Views :