Simplex Financial Solutions

My experience was horrible,

After the appointment, I left with a printout of my 2017 taxes all completed… All that was left to do was for you guys to submit it into the system. Also, initially I was quoted that my taxes would have been done for free. But since I had an out of state item,

we (Brenda and I), had an agreement on a fee of 29.00 dollars, which I paid you guys. (see my posted pictures). If you guys dont plan on providing a service properly for discounted clients, then don’t offer them. You also stated that I sent my ID during the weekend, which is false, because according to my messages,

the first one I sent to Brenda was on 4/3/2018, which was a tuesday. The second one I sent because “she didnt receive the first one” was on 4/9/2018 which was a monday. So I dont know where you are getting your “facts” from but I have kept everything from my messages to Brenda.

Although my taxes ended up being submitted before the deadline, it was because I was constantly trying to contact you guys, and it ended up being almost 2 months since my initial appointment.

I also didn’t want to write this response but you are making me seem like I was the one at fault which I clearly was not. I am just glad it is all completed. Thank you for your time.I did not want to write this review but my experience was horrible,

and I wanted to share it with you guys. I went and got my taxes done real early this year because I travel for work and didnt know when the next time I would have the opportunity to do so. So I got my taxes done on Feb 21, 2018.. Then I left to california for work….. A month later,

I still have not got my refund so I called Brenda and asked her if she has heard anything back about my taxes. She said that she will check and get back to me. I didnt hear back from her and I texted her asking if she heard anything.

I got no reply. I was busy at work and didnt have time till the following weekend to check up with her. I called and left Brenda a message and she didnt pick up but she sent a text saying that she heard back from them and said she needed me to send them a copy of my ID so they can send it to the IRS.

I thought that was weird because the first thing they asked me for when I went there to get my taxes done was my ID, so they can copy it. Anyway, I sent Brenda a copy of my ID, I did not hear back from her and I assumed everything was good.

The weekend came and I decided to check on the IRS website to check the status of my refund and it said my info was incorrect.. I thought … hmmm… thats weird.. so I called Brenda again and she told me that she did not receive my photo ID… It got sent to her on my end but i really dont know what happened,

so I sent her another copy. Then it was the waiting game again for me.. In the meantime, I have been monitoring the refund status on the IRS website to check the status and it said the same thing everytime….. your info is incorrect… So I called simplex back to ask them why it kept saying that. Their response was processing takes time,

but it has been 3 days since I sent Brenda my picture of my ID… I didnt think it took more then a couple of days for my tax forms to be submitted.. So today, its nearing the tax deadline and I start to panic a little.. (I didnt want to get screwed over on my taxes this year) Brenda told me to wait but I didnt want to wait past the deadline and get penalized,

so I called IRS to make an appointment to talk to a representative to extend my tax deadline.. They check everywhere in the system and tell me your info has not been submitted.. I trust them more then I do Brenda, so I called simplex and they message back saying to text them… Turns out,

I was messaging Lizeth and she said that she would check it out when she gets into the office.. I call back an hour later from the last message to check up on it and the person who answered told me that it should be processing… I check the IRS website and it actually finally said my tax forms have been submitted and processing…

Almost 2 months later from when I did my taxes with them… This has been a real pain, but I am glad it is over… They are really sweet people but I will not be doing my taxes with them in the future… Thank you for taking the time to read this… I just wanted to share my experience with you guys ……. take care…

Is Simplex Financial Solutions a legit?

Simplex Financial Solutions is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 1 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Simplex Financial Solutions located?

Simplex Financial Solutions is headquarted at West Craig Road 4528 NV US. You can contact Simplex Financial Solutions by dialing (702) 960-2075 or visit their website

How much monetary loss is incurred by Simplex Financial Solutions’s customers?

According to Simplex Financial Solutions’s customers, a monetary loss of US $450 has been reported. The severity of entire incident reports is high.

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Reviews: 0
Reported Loss : 450 $
Severity : High
Reported by : Anonymous
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