SF Fire Credit Union

I Ever Been Treated

I did myself a favor and opened up a separate account so that I could start saving.

Unfortunately I was forced into open a checking account as well that I wasn’t planning on using.

After using the account a few times I found that I didn’t like how long it took to post transactions, how long it takes to clear, etc.

Unfortunately I was frauded several weeks ago with this account and have been waiting for a resolution for two weeks.

At this point I’m basically out over $1000 because these people have made claims that there’s no way anyone else could have done this – are you joking me? This has happened in almost every country and it continually happens over and over and the banks are getting away with charging us. Joe (over the phone, about the fourth person to call me back within two weeks to ask me the same questions and give the same response: we will call you back)was not very helpful when it came to helping me and basically blamed me for the loss.

Now I’m waiting for ANOTHER person to call me back. Realizing that as soon as this is over I will be closing my account because it’s not even insured by the FDIC, it’s insured by American Share Insurance, which I’ve never even heard of and this must be why they are fighting me over $1000.

This would have already been handled with my other banks – I am thoroughly embarrassed.

Never have I ever been treated like this before.

Is SF Fire Credit Union legit?
SF Fire Credit Union is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 16 consumer(s) was/were given a SF Fire Credit Union as a negative rating, and only a few left positive feedbacks.
Where is SF Fire Credit Union located?
SF Fire Credit Union is headquarted at 12 Mint Plz San Francisco, CA 94103. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact SF Fire Credit Union by dialing (415) 674-4800 or visit their website sffirecu.org.
How much monetary loss is incurred by SF Fire Credit Union’s customers?
According to the reviews posted by SF Fire Credit Union’s customers, US $5443 was the total loss incurred, and hence the severity of the scam is high.

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16 Reviews on SF Fire Credit Union

  1. Don't trust them with your money and their promises that never are fulfilled

    If SF Fire Credit Union would reply to my emails, I wouldn’t have to write this. All I can say is to not use this institution unless you’re looking for financial woes. I never had problems prior to a couple of years ago when I started traveling the world. SF Fire didn’t alert me to potentially dangerous/out-of-line transactions as I was traveling through SE Asia or Mexico. I’ll admit that i wasn’t paying super close attention on the heels of a long-term breakup and a dozen geographical moves in 14 months. Still and all, I would have expected notices that were cultivated to make me aware of hacking or a compromised account. I have, subsequently, wanted to trust this institution…only to feel as if I’ve been betrayed by it/them repeatedly. I’m out hundreds, if not thousands, or dollars, NOT thanks to SFFCU. I do not recommend them unless you want sloppy international service. They may be ok for the US, although from the reviews that I’ve been pouring over, I doubt that seriously. So sad.

  2. Never Again

    If I were ever to switch from a “mega bank” to a credit union, I will switch to here!

  3. went to another CU instead

    Wasn’t impressed when I went in to hear about their account offerings – went to another CU instead

  4. the customer service agents have been very unknowledgeable in assisting me with this issue.

    I am a bookkeeper and have 2 clients with business accounts at SFFCU. They don’t download to Quickbooks, which is pretty essential. I’m recommending my clients switch banks.

    Also, while I hear other folks have good customer service experiences, the customer service agents have been very unknowledgeable in assisting me with this issue.

  5. It seemed that everything would be finally fixed, we just needed to send one last form.

    Hi, just want to share our experience. Originally my husband and I had mortgage at Wells Fargo and we decided to move to a more trustworthy institution. We refinanced to 15-year mortgage without any problems, it just took little longer. The lady who was helping us did a good job. Problems started when we tried to set up bi-weekly payments.

    We made our first payment on November 28th, we were told that this was a payment for December and in January our bi-weekly payments would begin. But it did not happen. So I called customer service and thought that everything was fixed (we received a confirmation letter too).

    Well, to our surprise our January payment was not processed and we learned that there was supposed to be payment done in December as well and on top of it, we need to be a “month ahead”, so the biweekly plan can start. Suddenly, we owed 3-months payments!

    There was enough money on the account and the bank did not even bother to let us know that there was a problem with payment! I was just reassured that “there will be no consequence beside of damaged credit”.

    It seemed that everything would be finally fixed, we just needed to send one last form. So, I emailed it on 1/20. Yesterday on 1/27 I received an email, that the document was too dark to print (it took a week to find out). So, here we are. Our refinancing process started sometimes in September, in few days we will have February and SFFCU is still unable to set up our biweekly payments.

  6. But I'm going to give it a little more time.

    I have been a member of this credit union for 4 years. They are great, wonderful. Really the best banking experience of my life. I’ve recommended them to several people.

    AND THEN, last November they rolled out the worst new online banking program imaginable. Everything went to hell. I can’t transfer money between my accounts. I can’t deposit online. And worst of all to talk to a human being I have to wait on hold for FORTY FIVE MINUTES!!!!

    Whoever decided it was a good idea to change to this online banking system should be run out of the county…. losing their job is just too good for that idiot.

    I now have to go into a branch if I want to move money from one of my accounts to another. I tried to complain to a manager about it one day in December. The teller said they would get a manager. I stood there in the lobby for 18 minutes before I had to leave in frustration.

    Oh and the new app…. it’s somehow even more worthless than the regular online banking. That takes some serious skill.

    I can’t quite give them one star because for years I had nothing but good experience. And if they don’t get their act together soon, I’m going to have to leave. But I’m going to give it a little more time.

Reported Loss :5443 $
Severity of Scam :High
Reported by : Anonymous
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