Serra Volkswagen

This dealership has to be the most underhanded and untrustworthy

This Serra Volkswagen has to be the most underhanded and untrustworthy dealership I have had the unfortunate privilege to encounter. I am a retired military soldier who send my daughter to this dealership because there was a car she wanted online.

The car was $6,200 and with the tax is should have been no more than $7,500. My bank was going to finance the price of the car at the listed price online.

My daughter drove the car and decided to get the car.

The dealership wanted me to finance the car with them for a $1000 discount on the cost of the car which would have been $5,200.

Since I informed the dealership that I wasn’t interested, they charge an additional $1000 to the cost of the vehicle then since they drove the car from one parking lot to the other they wanted to charge and additional $999.

Once the dealership had total up the entire price of the car and gave my daughter the invoice, the total price of the car was over $10,000.

Now how does a car go from $6,200 to $10,000. I inform my daughter to leave and go look elsewhere for a car.

My daughter had drive over 3 hours to get to that dealership to see that car but everything worked out.

She found another car while in the area and drove it home in less than one hour.

I guess there are some dealerships that realize people work hard for their money and a dealership should not be trying to rip you out of your money.

Stay away from this dealership.

Is Serra Volkswagen a legit?

Serra Volkswagen is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 1 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Serra Volkswagen located?

Serra Volkswagen is headquarted at 1490 Center Point Pkwy Birmingham, AL 35215. You can contact Serra Volkswagen by dialing (205) 856-6520 or visit their website

How much monetary loss is incurred by Serra Volkswagen’s customers?

According to Serra Volkswagen’s customers, a monetary loss of US $8955 has been reported. The severity of entire incident reports is extremely high.

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1 Review on Serra Volkswagen

  1. I stopped by Serra yesterday to obtain a radio code for my new Vw radio.

    I stopped by Serra yesterday to obtain a radio code for my new Vw radio. The service advisor, (who was eating a hamburger behind the counter) told me serra policy was to charge 1 hours service charge ( which is $125) for this service, even though I had already installed my radio and had the required serial numbers in hand.

    The internet provide this service for $12.50. (100 times less). Go to [email protected] for your radio code, and pick another VW dealer for your service. Anyone who would rip off a customer (yes I bought my Jetta new from Serra) 100 times the going rate, does not deserve my patronage.

Reviews: 1
Reported Loss : 8955 $
Severity : Extremely High
Reported by : Anonymous
Views :