Serra Gardendale Kia

Don't even bother with this place

We went Serra Gardendale Kia to buy a car. Initially, we had a good experience with our salesperson, Sean, and a less than satisfactory experience with the Finance Manager, Kasey.

I am not sure if Kasey is sexist or if his rudeness knows no boundaries, but his unprofessional behavior was unacceptable, to say the least.

He was rude, talked over me rather than to me, tried to talk me in circles, and then eventually just lied to me.

He lied about the financing and then lied to me about what I was signing.

The car I traded in was not paid off in a timely manner and I was risking being reported to the credit bureau.

After being told for two weeks that a check had been sent, when I asked for the check number, it was MyStErIoUsLy discovered that a check was never sent.

Shocking, I know. Now I am going back and forth trying to get the late charges covered since the payoff wasn’t paid in a timely fashion.

With this, I am catching attitude from everyone at this dealership (except the receptionists – they have always been polite).

I have been trying to get the GM to call me and he just keeps sending others to return my call.

Avoidance, I assure you, is not a great course of action. Buyers, save yourselves.

Don’t even bother with this place.

We should have known better when there were only two customers on a Saturday afternoon that something wasn’t right.

Is Serra Gardendale Kia a legit?

Serra Gardendale Kia is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 2 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Serra Gardendale Kia located?

Serra Gardendale Kia is headquarted at 630 Fieldstown Rd Gardendale, AL 35071. You can contact Serra Gardendale Kia by dialing (205) 631-2277 or visit their website

How much monetary loss is incurred by Serra Gardendale Kia’s customers?

According to Serra Gardendale Kia’s customers, a monetary loss of US $853 has been reported. The severity of entire incident reports is high.

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2 Reviews on Serra Gardendale Kia

  1. But once we had decided on a trade, it took really long time.

    Had a great experience at a Gardendale Location. Super friendly staff. It did take longer to complete the transaction that I felt necessary. I understand at the time we were there, they were extremely busy. But once we had decided on a trade, it took really long time.

  2. I would never go here or recommend it to anyone.

    I was told I could get financed with the payments I could afford. I didn’t have a car so they came and got me. After spending 7 hours there and driving cars I was told I was approved for, they came back with payments over $100 I told them I could afford. I said no,

    I can’t afford that so take me back home. He said I can’t, I have a meeting in 30 minutes. I was sitting outside crying with no one to come get me for a while. Guess where he was? Sitting in his office, no meeting just lies. I finally got a ride. They are liars and don’t care about the customer. I have never had a worst experience! I would never go here or recommend it to anyone.

Reviews: 2
Reported Loss : 853 $
Severity : High
Reported by : Anonymous
Views :