Sakuma RealtyExtremely Unhelpful, Incompetent, And Unprofessional
Extremely unhelpful, incompetent, and unprofessional.We had booked a condo in advance through Mary McClaflin and received confirmation emails.
A week before our trip, we called again to triple check. She CONFIRMED it.
We asked for our unit number, but it didn’t match up with our email, so we asked about that.
Then she said “That unit was sold & we don’t manage it anymore!” DESPITE the fact that we got confirmation emails WELL in advance and planned our trip believing we had a unit.
Even during the call, we were lead to believe we had a unit until WE called her out on her mistake.
She is unable to rent us another unit in her property because they are all booked already.
Any new place we book (IF we are able to book so last minute due to her mistake) will be extremely expensive.
This company’s mistake has massively inconvenienced us– you would think there would be some effort beyond “Oops, I rented you a UNIT I DON’T EVEN OWN” and “The other unit that I gave you the wrong number for, actually is someone else’s too.”
Not sure how anyone makes a mistake this colossal, twice. They would not have even noticed, had we not triple checked & called.
I guess even a confirmation email from a business doesn’t confirm anything.
What would have happened if believed the confirmation email and her initial phone call, & went to the other unit number she told us, only to find out that we do not have a rental? Not worth going through, ever.
2 Reviews on Sakuma Realty
If all your only concern when entrusting your apartment or home to a property manager is retrieving the rent each month, having the G.E.T. paid and an end of year Form 1099 generated each tax period, Mercie Nahaku may be the manager for you. If you have no thoughts about receiving a fair rental amount, are not bothered by unreturned phone calls, emails, voicemails or letters, you may enjoy the management style of Mercie Nahaku.
In addition, if you have no compunction about having the integrity and safety of the apartment destroyed while being told that “your apartment looks great” and that you have “an excellent tenant”, then Ms. Nahaku will do the job you require. If you find the challenge of constantly reminding a property manager to renew the lease each and every year (or have it lapse into month by month tenancy) to be a fun game, you will also be delighted with her services.
Bad Service Provides
It seems impossible to get a hold of Mercie Nahaku. We were looking for a place so we called her up. Unfortunately she was so busy handling other things at the office so she asked that to call her son for show times. Same day trying to get ahold of her son,
he texted and said to just go ahead and go to the apartment and see for ourselves which he had already given us the code number for us to have access to the unit. My husband and I did went to check out the place. Upon arrival we noticed two sets of application on the kitchen counter top.
We called mercie abt em and she said to fill out application, bring in 2 pay stubs, and a check for 1,000. She said the check would be our deposit if we do get approved.