Ross & Associates

Bad Customer Service

I made an appointment over the phone and when I arrived, there address is incorrectly listed so I was a bit lost, I finally found the Ross & Associates and they were not there.

I waited for 10 more minutes and they finally arrived, followed by two other customers one of which had the same appointment time as myself with a written confirmation of his appointment and the receptionist said she didn’t have him down and he would have to come back next week.

Rodney came out and tried to make it right for him but was openly displeased and it felt a bit unprofessional.

I then got to sit down and talk about an old tax issues that I needed help with, he didn’t close the door despite other people only a few feet away who could hear everything.

His secretary then came barging in and cut me off mid-sentence without so much as an “excuse me”.

The entire process with them was just like that.

I will say that what I needed was completed in the time frame that was promised, although with my incorrect contact information listed.

The price was just fine and they are local but everything felt hard and a bit messy and from everything I witnessed with other clients, the receptionist has bad customer service skills and makes it hard to be a repeat client.

Is Ross & Associates a scam?
Ross & Associates is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is Ross & Associates legit?
First Ross & Associates is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Ross & Associates’s consumers?
There is/are 1 review(s) posted about Ross & Associates and it indicates that the severity of the scam is High.
Where is Ross & Associates located?
Ross & Associates is located at 120 S Baldwin Ave, Sierra Madre, CA 91024, USA. You can contact Ross & Associates by dialing (626) 357-9703 or visit their website before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Ross & Associates’s customers?
According to the report(s), US $6433 was the total loss incurred by Ross & Associates’s customers.

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1 Review on Ross & Associates

  1. I guess one could say hell has no fury like a salesmen scorned.

    This is not a review it is in response to a review that was written by Kevin S.
    The truth is that Kevin was not seeking professional services but rather he was here to sell our company on sponsoring a Golf tournament which we had no interest.

    Kevin S you should be ashamed of yourself for trying to pass yourself off as a new client seeking services when in fact, you know this was not the case. I guess one could say hell has no fury like a salesmen scorned.

Reported Loss :6433 $
Severity of Scam :High
Reported by : Anonymous
Views :