I regret buying my sofas from them. Totally overpriced. I paid 18,000.00$ for two sofas. The supposedly treated leather stains and the stains cannot be removed. Roche Bobois has the poorest customer service I have ever encountered. They do not back up their product, are not responsive, will not warranty and simply don’t care. You better buy your furniture at a different store. They should learn from Costco what customer service means in the US and not their French attitude.
Roche Bobois is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 8 consumer[s] submitted negative ratings, and only a few left positive feedback.
Where is Roche Bobois located?
Roche Bobois is headquarted at us. You can contact Roche Bobois by dialing (202) 686-5667 or visit their website roche-bobois.com.
How much monetary loss is incurred by Roche Bobois’s customers?
According to Roche Bobois’s customers, a monetary loss of US $200 has been reported. The severity of entire incident reports is extremely low.
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I regret buying my sofa in Roche Bobois Luxembourg. I had a 10 year guarantee that could never use. I consider this a scam from this company. the sofa had quality problems for day one. I paid eur 5000 for this sofa losing feathers and the internal support broke at the second year of normal use. When we called the customer service using the guarantee roche bobois offer to repair charging again more money. I find this proceed not acceptable. When we complained they never answered. I really Don’t recommend anybody to buy any furniture with this brand.
Now it seems the underlying support, which is apparently just nylon staps, has become so worn that the cushions, while firm b/c we replaced the foam, are starting to sag and are no longer supportive. They are throwing our spines off kilter and literally screwing up our backs. Same drill. Tried RB first and got a ridiculous response after about 30 days.
They clearly aren’t interested in providing customer service or enticing a customer to return for more. Bottom line, if you like the way they look and don’t plan to sit on them, they’re great. If you actually plan to use RB seating, know a good upholsterer to maintain them as RB doesn’t stand behind their product and is a pain to deal with post sale.
Bought a two seat sofa and two matching club chairs from them about 10 years ago. Always get compliments. They are beautiful pieces, to be sure, but they need servicing. .. . again. The original foam in the cushions was low grade and wore out after 7 years.
Reached out to RB for help, expecting them to at least put me in touch with with an upholstery pro that they rely on for such things. Figured I didn’t want to send such fine goods to just anyone.
Local folks were no help. Sent me to NY store and they, too, were no help. In fact, they all seemed annoyed to hear from me. Gave up on RB, found someone nearby and took a chance.
So we went to Roche Bobois looking for a leather sectional of best quality, something that would last us a decade! To my surprise and disappointnment the stitches start falling off after a month…
we purchased late , received the item late July and noticed the problem in September. Since then we have been chasing them to get this fixed.They had one person come in to hand stitch and he made it worse..They are not responsive and are giving us the run a round.
I wish we never purchased from them, not sure if it is the company or the French attitude..I am still chasing them up the corporate ladder The Chevy Chase crew are useless…don’t go there, don’t buy from them… Try an American/ local company.
This store is absolutely beautiful! The furniture in the showroom is incredible, we can appreciate the quality of details as they are all made in Europe. The staff is very knowledgable, especially,
the manager Taina who we worked with. She created a 3D design for our home and even took the time come out to our home with fabric selections! We love our pieces, the delivery team is great. Very satisfied! Will highly recommend to our friends and family!
Roche Bobois the worst customer service ever
I regret buying my sofa in Roche Bobois Luxembourg. I had a 10 year guarantee that could never use. I consider this a scam from this company. the sofa had quality problems for day one. I paid eur 5000 for this sofa losing feathers and the internal support broke at the second year of normal use. When we called the customer service using the guarantee roche bobois offer to repair charging again more money. I find this proceed not acceptable. When we complained they never answered. I really Don’t recommend anybody to buy any furniture with this brand.
They clearly aren't interested in providing customer service
Now it seems the underlying support, which is apparently just nylon staps, has become so worn that the cushions, while firm b/c we replaced the foam, are starting to sag and are no longer supportive. They are throwing our spines off kilter and literally screwing up our backs. Same drill. Tried RB first and got a ridiculous response after about 30 days.
They clearly aren’t interested in providing customer service or enticing a customer to return for more. Bottom line, if you like the way they look and don’t plan to sit on them, they’re great. If you actually plan to use RB seating, know a good upholsterer to maintain them as RB doesn’t stand behind their product and is a pain to deal with post sale.
The Worst Comapny
Bought a two seat sofa and two matching club chairs from them about 10 years ago. Always get compliments. They are beautiful pieces, to be sure, but they need servicing. .. . again. The original foam in the cushions was low grade and wore out after 7 years.
Reached out to RB for help, expecting them to at least put me in touch with with an upholstery pro that they rely on for such things. Figured I didn’t want to send such fine goods to just anyone.
Local folks were no help. Sent me to NY store and they, too, were no help. In fact, they all seemed annoyed to hear from me. Gave up on RB, found someone nearby and took a chance.
Excellent floor design!
Excellent floor design! Definitely worth a visit! Super easy to access from the Metro.
Try an American/ local company.
So we went to Roche Bobois looking for a leather sectional of best quality, something that would last us a decade! To my surprise and disappointnment the stitches start falling off after a month…
we purchased late , received the item late July and noticed the problem in September. Since then we have been chasing them to get this fixed.They had one person come in to hand stitch and he made it worse..They are not responsive and are giving us the run a round.
I wish we never purchased from them, not sure if it is the company or the French attitude..I am still chasing them up the corporate ladder The Chevy Chase crew are useless…don’t go there, don’t buy from them… Try an American/ local company.
Not worth the wait.
Takes to long to receive furniture and if damaged, you have to wait another 5 months. Not worth the wait.
Very expensive and snobby .
I was very disappointed by this place .
This store is absolutely beautiful!
This store is absolutely beautiful! The furniture in the showroom is incredible, we can appreciate the quality of details as they are all made in Europe. The staff is very knowledgable, especially,
the manager Taina who we worked with. She created a 3D design for our home and even took the time come out to our home with fabric selections! We love our pieces, the delivery team is great. Very satisfied! Will highly recommend to our friends and family!