Rivermark Community Credit Union
Customer Service
*** This is about opening an account online *** Rivermark Community Credit Union was offering 100$ to open an account so I wanted to take them up on it.
I prefer to open an account online for a myriad of reasons and they do offer that.
The big difference with Rivermark than I have seen with any other bank at this point is they require you to upload a picture of your ID.
This is a process I am not a fan of because, to me, it opens up another option for identity thieves.
Maybe not through their system but I have to take a picture and in this case email it to myself to upload it from my PC.
After doing all that and the rest of their lengthy steps, it says there’s a problem and I have to call a number.
I call and the woman tells me the system cannot verify my ID, social security number or some other part of the information I gave.
She said I will have to go into a branch to open an account.
What was the point of all that? I just uploaded and gave all my personal information only for nothing to happen??
I am going to guess it is my address. My home is brand new but built about a year ago.
My address comes up in Google and has been found when doing business with literally every other company.
Rivermark must use Mapquest or something because they are the only one who cannot find me.
Other banks I have signed up with online have found my address.
They don’t have as many branches as OnPoint so trying to make time to drive in to see them is much more of a hassle than even 100$ may be worth.
Be weary of a company that makes you give all your personal information only to force you to come in.
Already lost a lot of points with me before I ever became a member.
